Our Blog

Check back regularly for our latest thoughts & tips on Customer Service and all things Telephone Answering!

Start-up Story: Kendlebell Naas

So there I was ready to hit a Drive on the 1st tee box in Castlewarden Golf Club, when Gerry asked me how I got on in the States. I told him I had backed out on the deal due to a gut feeling that something wasn’t just right and I was still looking for a business idea...

No SME’s Need Apply

The support which Irish Businesses receive has hit an all time low as government and semi-state tenders awarded to non-Irish companies have risen from a previous high of 18% to a staggering 28%. These tenders have a significant impact on the growth of Irish SME’s as...

Kendlebell Naas awarded ISO 9001 Quality Certification

Kendlebell Naas, one of Ireland’s leading contact management centres, was recently awarded ISO 9001: 2008 accreditation. QAS International implemented Kendlebell’s quality management system during the last quarter of 2013. Kendlebell provide Telephone Answering,...

Pinpointing Your Bullseye Customer – 5 Questions To Ask

Here is a useful and interesting blog from Gerard Tannam the owner and Director of Island Bridge Brand Direction. The blog specifically looks at how your business can find and define its core customer through 5 key questions. It's well worth a read for any business...

Man V Machine – The Power of a Human Touch

Let me first start off by wishing all our readers and customers a happy New Year. We hope 2014 will be a wonderful year for you and your business. Traditionally the beginning of the year is a time for reflections, resolutions and indeed predictions so we thought it...

Making Your Small Business Look Big

Image is everything in business and in this crowded marketplace it's often brand image that serves as the difference between sucess and failure. Now more than ever it's imperative that your business comes across as reliable, professional, large and established. Whilst...

Don’t Forget Your Customers This Christmas!

‘It’ll be lonely this Christmas without you to hold’, Mr Presley couldn’t have spoken truer words. Whilst we hope you have a wonderful Christmas full of monstrous dinners, unexpected surprises and obligatory pairs of socks we hope that your business won’t forget the...

Size Really Does Matter!

‘First impressions are everything’, yes that old adage. We hear it all the time whether it’s for job interviews, first dates or meeting the mother-in-law. It’s those first couple of minutes or in many cases first couple of seconds that will determine people’s...

The Importance Of Every Call

The phone rings, you’re in a meeting or perhaps in the middle of an important task or frankly just too busy to answer it. No big deal right? If they want you they’ll call back right? Right?! Well not exactly…   We are living in an age dominated by the internet...