Frequently Asked Questions

 

General Information

What are Kendlebell's hours?

Our normal hours are Monday-Friday 8:30am-6:00pm (including lunch hours). This covers the majority of our clients needs. However we can provide extended hours and a full 24 X 7 Service if required. We’re there for whenever you need us!

Where is Kendlebell Naas located?

We are located in Ladytown Business Park, Naas. However as well as serving Ireland we also serve clients throughout the U.K and even Australia!

What type of clients do Kendlebell Naas serve?

We provide services to a diverse range of clients across every conceivable industry! We can help any business improve their customer service whether they are a sole trader, a tradesman, an entrepreneur, a professional service, a B2C company or even a multinational. So no matter how big or small you are we’ll be fully equipped to assist you.

What services does a Kendlebell Naas PA provide?

We answer your calls; handle queries, schedule appointments and can even act as your service desk. We also provide Outbound Calling Services, Business Telephone Numbers including 1800, 1850, 1890 and 0818 numbers as well as an extensive range of Customer Services such as our Diary Management, Order Processing and Service Desk offerings.

We provide customer service on your terms by tailoring our offerings to meet your needs, no matter how diverse they are. You can mix and match and combine or customise any of our services at any time. It’s customer service – your way.

Telephone Answering Services

Do you answer all my calls live?

We sure do! Every call is answered by one of our live PA’s. No IVR’s and no delaying callers with any pre-recorded messages. In saying that we can provide IVR’s and voice recording services should you require them!

Can you ask as our Service Desk?

Yes we can! We can log your service calls, provide after sales soft-service or any other function you require. We currently act as the service desk for Ireland’s leading supplier of white goods so we are greatly experienced in this area. The best part is you can integrate your software into our system and train your nominated PA’s.

What's the difference between Telephone Answering and Virtual Receptionists?

Our Telephone Answering Service is conducted by our team of nominated PA’s who answer your calls in your businesses name, gather the details you require from each caller and relay this information to you by priority text or email.

Our Virtual Receptionist Service is similar however our PA’s will contact you on your mobile or landline, giving you the option to accept or reject the call. If accepted the call is transferred seamlessly to you, reject it and we will take a message which is then relayed by text/email.

How does it work?

So how does a typical call work?
  • First the incoming call is answered by our PA’s in your personalised greeting.
  • The caller’s name, contact details and query is taken and they are briefly placed on hold.
  • The client is then contacted and asked whether they wish to take the call.
  • Should they accept the call it is immediately transferred to their landline or mobile.
  • If they are unavailable/don’t wish to take the call we take a message and relay the details by text/email.
How do your PA's answer my calls?

Our PA’s will answer every call in your business name. You simply inform us how you’d like us to greet your customers and we’ll greet them in that exact manner. It’s that simple! What’s more you can change/tweak this greeting any time.

How do your PA's deal with caller's questions?

Our team of nominated PA’s are fully informed about how your business operates. When a call comes in our information screens will display information about you such as your name, location, hours and services. We encourage you to work closely with your nominated PA’s so they are then able to share this information and respond to any questions asked.

I only need the service for a few hours a day, is this possible?

It sure is! We’re here for whenever you need us, whether it’s during your normal business hours, to provide cover for lunch, holiday or maternity breaks, to act as your contingency service or simply to be there when you are in meetings. The best thing is that you only have to use us for the hours you need covered not the one’s you don’t.

Try Us For Free

I'm still unsure, what can I do?

Why not try us for free! We’re so confident about the quality of our services that we encourage customers to take our no cost, no obligation free trial and see first-hand the benefits their business can reap. Trust us you’ll be pleasantly surprised!

If you wish to set-up a free trial simply contact myself Tony Clarke on 1800 844 750.

Am I tied down to a long-term contract?

Nope! We, like everybody else in this world hate the idea of long-term contracts and tying customers down. We only ask you to sign-up for a minimum of 3 months. Thereafter we would only require 30 days’ notice to cancel. Simple!