Kendlebell Naas, one of Ireland’s leading contact management centres, was recently awarded ISO 9001: 2008 accreditation. QAS International implemented Kendlebell’s quality management system during the last quarter of 2013.
Kendlebell provide Telephone Answering, Virtual Reception and Service Desk solutions to some of Ireland’s leading businesses and currently employ 14 people in their premises in Ladytown Business Park. Their cutting edge communications technology allows them to customise service to meet and exceed customer’s exact requirements.
Kendlebell Naas owner, Tony Clarke, stated that “in the current economic climate delivering exceptional customer service is no longer optional. Kendlebells customers gain a leading edge over their competitors when they use our services. Achieving this internationally recognised standard is in no small way a credit to the full team in Kendlebell who are deeply committed to continuous improvement in our day to day operation.”
ISO accreditation will assist Kendlebell Naas in achieving their goal of doubling their employment levels over the coming 2 years.