Kendlebell Naas AI Service
Your Calls managed 24/7
Automated Requests. Instant Action
Kendlebell Naas is proud to offer our Concierge service (alongside other AI offerings), a powerful service designed to automate your appointment booking and slash your operational costs. It provides all the benefits of a 24/7 receptionist for a fraction of the price.
How it works is simple:
- Customer Request: Your client calls a specific number or fills out a simple online form to request a service.
- Instant Alert: Your on-call engineer immediately receives the request on their smartphone.
- Easy Acceptance: They can view and accept the job with a single tap.
Kendlebell Naas Concierge ensures you never miss an opportunity:
- Automated Escalation: If a job isn’t accepted quickly, the system automatically sends follow-up calls and SMS messages to other team members, guaranteeing a response.
- Full Visibility: A secure online portal gives you a complete audit trail of every job, lets you manage staff rotas, and track performance.
- Cost-Effective: Save thousands compared to the salary of a 24/7 employee while improving your customer service and efficiency.
Get started with Kendlebell Naas Concierge and capture every service request, anytime.
What is Kendlebell Naas Conceirge ?
Kendlebell Naas Concierge is a smart, automated service designed to handle your customer service requests 24/7, without the high cost of a full-time employee. It ensures you never miss a job and that every customer request is actioned promptly.
Here’s how it works:
- Request: A customer calls a dedicated number or fills out a simple web form to request service.
- Alert: Your on-call engineer or team member instantly receives an alert with the job details on their smartphone.
- Action: They can accept the job with a single tap.
To guarantee reliability, the system features an automated escalation process. If a request isn’t accepted within a set time, it automatically sends follow-up calls and SMS messages to other staff members until the job is covered.
An easy-to-use online portal allows you to manage staff schedules, on-call rotas, and view a complete audit trail of every request. In short, it’s the most cost-effective way to provide professional, round-the-clock customer service and capture every business opportunity.
Why is Kendlebell Conceirge more cost effective?
Kendlebell Naas Concierge is more cost-effective because it replaces the significant and varied expenses of hiring staff with a single, predictable service fee. It boils down to a direct comparison of costs and benefits.
Eliminates Salary and Staffing Overheads
To have a person available 24/7, you need to hire at least four full-time employees to cover shifts, holidays, and sick leave. Kendlebell Concierge eliminates these major expenses:
- Salaries: You avoid paying multiple full-time salaries, which is the single largest cost.
- Hidden Costs: You also save on associated employment costs like PRSI contributions, pension plans, holiday pay, sick pay, and recruitment fees.
A single missed call, especially for an urgent, out-of-hours job, can mean thousands in lost revenue.
- Guaranteed Response: The automated alert and escalation system ensures that every genuine service request is captured and sent to your on-call team.
- Captures Every Opportunity: Unlike a human who might be on another call or on a break, the automated system is always available to capture a new lead or an urgent request from an existing client.
Essentially, you’re swapping the large, unpredictable costs and risks of managing a 24/7 team for a low, fixed monthly fee that delivers a more reliable and efficient service.
""
“Kendlebell Naas offers a smooth and professional telephone answering and message service. For us it’s the perfect solution for inbound calls and enquiries and we would recommend them to anyone looking for a similar type of service.”
""
"I've partnered with Kendlebell since 2017, through two separate psychotherapy clinics. Throughout this time their service has always been outstanding. They've looked after our booking system during this time from end-to-end; including inbound calls, outbound calls, emails and diary management. Given our field of work, some situations and queries can be delicate, and can require a good base level of knowledge to respond to. Kendlebell Naas have always gone above and beyond to understand our approach, and always apply themselves as professionally as possible. Not only are they professional in their work - they're efficient, quick to respond, polite, and always ready to adapt to change. It's a huge reassurance to have them look after our front of house. Personally, I couldn't recommend them enough!"
""
“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.”
""
“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.”
""
“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.”
""
“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.”
""
“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.”
""
“We have been using Kendlebell Naas services for a number of months now and would highly recommend them. Phone calls were becoming very difficult to manage and we were losing business. Now 90%+ of our calls and appointments are being looked after by Kendlebell Naas, allowing us more time to take care of other aspects of the business.”
""
“I recently had to travel abroad, and as a business owner, switching off is usually impossible—but not this time! Thanks to Ross Hamilton and the fantastic team at Kendlebell Naas, all my calls were professionally answered while I was away, giving me complete peace of mind. The setup was effortless—just a few taps on my phone and the calls were seamlessly diverted. Each evening, I received a clear, detailed email summary of who called, when they called, and what message they left. I genuinely can’t recommend this service enough. It’s a game-changer for anyone running a business who wants to protect their time without compromising on professionalism”
