Recruiting good quality front of house/receptionist staff is a challenge. Particularly for legal practices, whether there is a lack of suitable candidates or the cost is prohibitive. Is the economy getting too hot? What effect is AI going to have long term? Covid did hasten changes in the workplace in terms of hybrid and remote working have also changed the environment. Many offices have become fractured, often people want reduced hours. Plus, there are additional costs auto-enrollment, sick days and so on.
Solicitors often have very established client relationships, dealing with generations of families. Receptionists and Legal Secretary’s often bear this often generational weight, and sometimes Solicitors too. Especially if they have given their mobile number out. Constant interruption, often the solicitor will protect themselves from this, planned meetings do this naturally. But those on the front line are left to handle the calls and emails. Imagine you are trying to complete an important task. But 3 unrelated phone calls come in on the bounce, this can be very distracting. See more on distraction here. From new practices to established firms, whether you have been around for days or decades, our call answering services in Kendlebell Naas can help.
Where we help.
You are a receptionist in a small family practice, (3 admin staff and 3 solicitors), you manage the desk, front of office, meeting room, post and all in-coming calls. There is an important meeting today, you are showing the clients in, seeing if they want tea or coffee, the phone starts ringing, where do the calls go?
The other Receptionist/Legal Secretary is sick today. You know that the other Legal Secretary in the office is on annual leave, what happens the call? It goes to voicemail, the client hangs up and calls back. The phone continues to ring, your Managing Partner is looking at you, you excuse yourself and answer the call, while on the call you see there are multiple other calls coming in. This is the type of scenario we can help in! Many of our clients simply overflow by default, so we only answer when the in-house team, can’t or won’t.
Generally, we improve caller and staff experience, aid staff retention and save practices money, while driving-on productivity (improving staff output and work quality). Our two week free call answering trial is free, and enables you to see all the benefits! Meaning you can see the service in action, at no cost!
Why take steps to generate business and then loose leads?
There is no point in going to the expense of running an AdWords campaign, encouraging people to visit your website and make contact, or encouraging past clients to refer you. If all the calls are going to be missed or go to voicemail. With Kendlebell Naas calls do not go unanswered. Some of our practices divert all calls to us, for others we act as overflow.
Our services are wide ranging, they are largely phone based primarily inbound calls, but we also do outbound. Diary management, form filling, payments and much more. Cost and capacity do play a part in what we do but top of it all, but really we sell time, trust and peace of mind. And it is important to remember missed calls, are lost revenue.
Solicitors; The Bullet Points
Our services are customisable, we operate as directed by our customers (each practice is unique).
- Answer all calls, missed calls, are lost revenue, capturing all relevant details
- Relay information to callers; DX codes, bank details, directions, arears of law covered and not and so on.
- Prioritise who you speak to and when – call transferring (we transfer certain calls to certain people at certain times)
- Professional, trained agents
- No missed calls
- Messages can be relayed by email, text or both, to individual or multiple team members
Free Trial
As mentioned above we in Kendlebell Naas, do offer a two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself (we also invoice in advance thereafter). And so will can give you a solid indication of the cost from the outset.
Now to pricing, we price not based on minutes, but on messages, the volume of messages, sometimes there will longer calls, that is ok. Our pricing structure means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money, improve capacity and staff retention.
See our cost calculator here.
Why do Practices come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, most of our practices have a receptionist, many have more than one, but our service insures protection against the issues that come up, cover for sick days, X leaving without working notice period and so on. More on Kendlebell Naas and Solicitors here.
We deliver results, our services deliver real life benefits as mentioned above, we improve caller and staff experience, aiding staff retention and saving practices money. While also giving our practices the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer.