Diary Management Service
Your Appointment Scheduling, Expertly Managed
Diary Management working in Partnership in your business
The Kendlebell Naas team will act exactly as you would expect any personal assistant to operate. Our team will answer your incoming calls; book, reschedule, cancel and generally handle appointments as required, we can also process payments. Our team are trained on a number of diary and CRM systems, and adding a new one is not a problem.
While those utilising our diary management service are dealing with their clients, we can handle all calls. For any calls or diary changes made we send on the details to relevant person or persons, via text and/or email.
Our Diary Management team provide a personal, friendly approach that can really make an impact and promote a professional experience with your clients, right from the start. Your diary management appointment scheduling will be seamless.
You can see your scheduled appointments any time on your online diary. We can make calls to fill in gaps in your diary or change appointments were required. Simply put, we are managing your diary for you.
Businesses, particularly those in the healthcare sector that utilise diary systems, can benefit greatly from our diary management service.
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What is Diary Management?
At Kendlebell Naas, diary management is more than filling slots (not all appointments are the same). We enable our clients to maximise their appointment levels with their clients, while ensuring that callers have a positive appointment booking experience, whether they are calling to reschedule an appointment or to make their first appointment with the clinic.
Our dedicated personal assistants schedule, confirm, and optimise every appointment.
The result: a well managed fully booked diary, with minimal missed or empty appointment slots.
Why is Diary Management more cost effective?
Because our dedicated personal assistants sit outside your payroll.
Kendlebell Naas’ services cost 30% to 40% the cost of an in-house receptionist.
Our clients save on salary, sick days, training, recruitment costs, IT and lots more.
With our service clients can scale instantly with demand. Whether you need two bookings a week or two hundred a day, capacity flexes without overtime premiums.
We operate 8.30am to 6.00pm, Monday to Friday, 47 ½ hours a week as standard.
We allocate 10 incoming lines per client (which means we can have 10 calls on at one time), with more added if required.
The net result: a professionally managed diary at a fraction of the in‑house cost.
How Kendlebell Naas Diary Management unlocks extra revenue?
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Maximised billable hours : We keep your calendar consistently full, replacing late cancellations where possible.
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Faster lead‑to‑booking conversion : Incoming enquiries are scheduled immediately rather than “when someone gets back to them,” capturing prospects before they drift to competitors.
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Higher client lifetime value : Our personal assistants can cross‑sell relevant services or follow‑up appointments while they have the customer on the line, boosting average spend per client.
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Reduced opportunity cost for your team : Freed from diary admin, fee‑earners focus on delivering work that directly generates income, not juggling calendars and/or processing payments.
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“Kendlebell Naas offers a smooth and professional telephone answering and message service. For us it’s the perfect solution for inbound calls and enquiries and we would recommend them to anyone looking for a similar type of service.”
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"I've partnered with Kendlebell since 2017, through two separate psychotherapy clinics. Throughout this time their service has always been outstanding. They've looked after our booking system during this time from end-to-end; including inbound calls, outbound calls, emails and diary management. Given our field of work, some situations and queries can be delicate, and can require a good base level of knowledge to respond to. Kendlebell Naas have always gone above and beyond to understand our approach, and always apply themselves as professionally as possible. Not only are they professional in their work - they're efficient, quick to respond, polite, and always ready to adapt to change. It's a huge reassurance to have them look after our front of house. Personally, I couldn't recommend them enough!"
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“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.”
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“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.”
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“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.”
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“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.”
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“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.”
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“We have been using Kendlebell Naas services for a number of months now and would highly recommend them. Phone calls were becoming very difficult to manage and we were losing business. Now 90%+ of our calls and appointments are being looked after by Kendlebell Naas, allowing us more time to take care of other aspects of the business.”
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“I recently had to travel abroad, and as a business owner, switching off is usually impossible—but not this time! Thanks to Ross Hamilton and the fantastic team at Kendlebell Naas, all my calls were professionally answered while I was away, giving me complete peace of mind. The setup was effortless—just a few taps on my phone and the calls were seamlessly diverted. Each evening, I received a clear, detailed email summary of who called, when they called, and what message they left. I genuinely can’t recommend this service enough. It’s a game-changer for anyone running a business who wants to protect their time without compromising on professionalism”
