About Us
Kendlebell Naas is an award-winning provider of customer contact solutions for the SME & Corporate sectors in Ireland, with nearly 20 years of experience. We understand how vital it is for your customers to feel they have spoken to a person in your organization—someone who genuinely cares and ensures their request is handled promptly.
Every Kendlebell Naas client is assigned a dedicated team member who learns about your business, guaranteeing a seamless and personalized experience for every caller. Our comprehensive team provides a wide range of inbound, outbound, and support services tailored to your needs.
Background Information
Kendlebell Naas was established in 2007. Having primarly focused on the SME sector initially our Management Team quickly realised that our services could be of great benefit to Corporate Clients in Ireland and UK. In 2011, we were appointed as the Contact Service Centre for Electrolux Ireland dealing with all service calls for Electrolux appliances and booking service calls where necessary. Shortly thereafter with our reputation for Exceptional Customer Service established we provided Call Centre Services to a German White Goods Manufacturer and a large Private Hospital.
Today, we continue to offer our services to over 200 clients in the SME sector as well as Corporate Clients in various Industries. However, whether a one person operation or a major corporate client, they all have one thing in common, they wish to offer their clients the exceptional customer service on which we have built our business.
How we sound
The main difference between Kendlebell Naas and other providers is the quality of the caller experience – we tend to slightly overstaff ensuring that calls and answered and handled quickly, message quality is for us a big focus area and the Kendlebell Naas team difference, we do tend to avoid scripts, enabling our team to handle each caller individually. Our team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
3 Core Pillars
Represent
- We represent you professionally
- Highly trained Customer Service Team answers on your behalf
- Maintain your professional image and reputation
- Forward calls
- Cover holidays, sickness or overflow
Cost Effective
- We can reduce your costs
- Lower cost when compared to full time receptionist
- Pay as you go – use the service
- Localising your business without an office
- Track business levels and manage growth without extra staff costs
Support
- We support you so you can increase your revenue
- Never miss a call
- Make diary appointments
- Take orders
- Give you more time to focus on the key tasks
Key Personnel
Customer Care Agents
All of our Customer Care Agents are highly trained to enable them to supply a quality service to our clients. This involves systems training, call answering technique and a detailed level of training to become familiar with each of our clients individual requirements. All our agents have English as their first language and are based in Ireland. They are trained to deliver over and above for each clients, often becoming very familiar with our clients and, more importantly, their customers. They act as the front face of our clients to their customers and , therefore, need to be friendly and efficient when answering our client’s calls.
"Call Answering & Diary Management Client"
“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.” David Freeman, Owner, Freeman Plumbing Services
"Call Answering & Diary Management Client"
“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.” Adrian Copeland Physio Solutions
"Call Answering & Diary Management Client"
“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.” Frank Dowling, Founder, Frank Dowling Podiatry – Podiatrist.ie
"Phone line & IVR system client"
“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.” Tom Mullally, The Recovery Network
"Call Answering Client"
“We (Burdy) been using Kendlebell Naas to handle our incoming calls when the team is busy or away for over 2 years now and it was without doubt, one of our smarter business moves. The service has been absolutely first class. Our clients have no idea they’re speaking to a third party as the Kendlebell Naas team are friendly, professional, and completely on the ball. It’s been a real game changer for our busy practice, giving us the freedom to focus on our work while knowing every call is handled perfectly. Highly recommend!” Deirdre O’Keeffe, Managing Director, Burdy
"Call Answering & Dairy Management Client"
“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.” Alec Davis, Managing Director, M N Davis
"Call Answering & Diary Management Client "
90%+ of our calls... “We have been using Kendlebell Naas services for a number of months now and would highly recommend them. Phone calls were becoming very difficult to manage and we were losing business. Now 90%+ of our calls and appointments are being looked after by Kendlebell Naas, allowing us more time to take care of other aspects of the business.” Peter Jones, Founder Step Right Foot Clinic
"Call Answering Client: Holiday Cover"
“I recently had to travel abroad, and as a business owner, switching off is usually impossible—but not this time! Thanks to Ross Hamilton and the fantastic team at Kendlebell Naas, all my calls were professionally answered while I was away, giving me complete peace of mind. The setup was effortless—just a few taps on my phone and the calls were seamlessly diverted. Each evening, I received a clear, detailed email summary of who called, when they called, and what message they left. This level of service allowed me to actually enjoy some proper downtime (a rare luxury!) without worrying about missing anything important. I genuinely can’t recommend this service enough. It’s a game-changer for anyone running a business who wants to protect their time without compromising on professionalism”
