Our Blog

Check back regularly for our latest thoughts & tips on Customer Service and all things Telephone Answering!

The Benefits of Using a Telephone Answering Service

Many businesses have discovered the major benefits that accrue to their business by using a professional Telephone Answering Service and the increase flow of business that can result. Choosing the right service for you can be vital... As we all know you only “get one...

Women in Franchising

Business experts will tell you that the success rate of a start-up business is greatly enhanced if you are part of a franchise. A recent survey in the UK found that 90% of franchisee respondents were profitable in 2011 and that a failure rate of only 2.8% applied for...

Choosing A Phone Answering Service

Choosing the correct telephone answering service is something that can effect not only customers perceptions of you but also your profitability...   Using the right answering Service means that you NEVER EVER miss an important phone call. Most answering services...

What To Look For From Your Call Answering Service

Are you getting the most from your telephone answering service? Here are some things to look out for... ​   Are all of your calls answered in YOUR BUSINESS NAME Are their staff fully trained professionals? Your calls should be treated as important and be handled by...

Benefits of using a Telephone Answering Service

As we all know you only “get one opportunity to create a first impression”. In a lot of cases the first contact a potential client experiences is when the pick up the phone to contact your business. As we all know you only “get one opportunity to create a first...

The Importance of Business Continuity Planning

If our stormy spring has taught us one thing it's that we as businesses are rarely ready for mother nature and all her wicked effects. Adverse weather conditions such as floods and gale force winds have caused damage to many companies' premises and prevented them from...