Recruiting
Kendlebell Naas are currently looking recruiting for a Personal Assistants / Call Handlers, be that one full-time staff member or 2 part-time staff. Kendlebell Naas have been operating in Naas since 2007. We provide telephone answering and virtual receptionist services to a wide range of clients. Although most of our clients are based in Ireland, we have clients in Europe and Worldwide. Our business is built on delivering exceptional customer service.
Role(s)
Currently our team of Personal Assistants / Call Handlers work different days, times and so on. With some on 3 fixed days a week, others work 4 days and some are full-time. We are open Monday to Friday, 8.30am to 6.00pm, although most of the team work 9.00am to 5.00pm. The early morning and evening hours shared amongst the team. These positions are in office based (Ladytown Business Park Naas). There are no weekend shifts. The people required must have excellent written and spoken English with good keyboard skills. The ability to work under pressure and to deliver excellent customer service is a must. Previous experience of working in an office is a advantage, but not a requirement.
Full training provided. Excellent attendance and time keeping is a prerequisite for all candidates. €12.70 per hour starting salary (sub rates for U20s), with a review after a successful 6 month trial. Applicants should send a full CV and cover letter by email to [email protected] outlining why they think they are suitable to fill this role. Closing 24th March 2023, first interviews via zoom.
Our staff turnover is on the low side, but we know that our environment is not for everyone, it is fast paced and intense. We have a good team of good people,
What we do: Personal Assistants / Call Handlers
Our telephone answering services gives our client’s employees and/or you the ability to focus on the task at hand. Our team of Personal Assistants/ Call Handlers answer your phone(s), so they can focus on what you need to concentrate on – in many cases generating revenue. Call transferring and diary management would also make up a big part of what we do. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you. Generally our client list is very diverse, solicitors, accountants, physiotherapists, podiatrists, dentists, architects, chartered surveyors, plumbers and many more. See more about our service here in blogposts, or these in particular: What do we do? or Telephone Answering Services Drive Efficiency
Recent article in Forbes: Call Centre Outsourcing: Pros, Cons & Best Practices here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for a fraction of the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience.
Our team of Personal Assistants / Call Handlers handle your calls to to your exact specifications and requirements . Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Over the last few years, we have recruited, one or two Personal Assistants / Call Handlers joining a year since 2007. Many of our most recent recruits, have been family or friends of current staff, which is testament to the positive team/working culture we have build here.
Kendlebell Naas provide Telephone Answering and Virtual Receptionist services to a range of clients, along with some additional services – like diary management. Our team of Personal Assistants answer calls Monday to Friday, 8.30am to 6.00pm . Whether it is Fulltime Cover, Holiday Cover or Over-flow Telephone Answering services you require please feel free to get in touch with us. We do offer a two week free trial for call answering, but businesses often opt for telephone answering holiday cover, where they pay a daily rate and then opt for the trial after. Our service is simple to use and in the simplest terms, we answer your calls when you want us too!
Flexibility
Our services are flexible. In relation to relief cover, we will provide you with a divert number and you select the times you divert your calls to us. If you want us to only answer calls 12.00 to 5.30pm, let us know and divert accordingly. Perhaps you just want calls answered on Mondays and Fridays, let us know and divert accordingly. Maybe you want us to answer your phone when you can’t answer as an over-flow service, then what you do is conditionally divert to us, e.g. after the call rings for 8 seconds on your phone.
Holiday cover is also something that we provide, which can be a really beneficial service for a business person, in terms of mental health, embracing their surroundings and just enjoying oneself. See the official website of Tourism Ireland here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services at a fraction of the cost of a full time receptionist. Our services enable businesses to be more efficient and productive. Using Kendlebell Naas to answer your calls makes budgets go further, while also improving customer experience. Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
The client experience is important, people do talk. Our call answering service will put you in their good books, if you have recently experienced some slippage. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Telephone Answering
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial, usually a two week free trial. Why? To enable prospective clients to see the benefits of our service for themselves (and/or other staff members). Our service is not all about saving money, all though we do (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here. In the simplest terms, just dip your toe and see how we go! This trial is two weeks long, at no cost to you with no obligation or no risk!
Customisable
Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article “The Pros and Cons of Outsourcing” here.
In terms of customisation say a IT company are a good example, maybe we operate their main switch board. So we are the primary point of contact. All sales and account calls are sent to the relevant team members, via patch and message. But support calls are advised to log their calls via email, and an email is given.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. Who generally won’t work for two weeks for free. We offer a preliminary two week free phone answering trial, which should you go live with the service is the basis if your 1st invoice. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. If you have a very buzzy month this month, it is reflected the following month. Or if things are very quiet, vice versa.
Results for you!
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience – we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the preliminary two week pilot period, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
To see the benefits of our telephone answering services for yourself, get the ball rolling on a Free Trial here.
Our two week free call answering trial is popular, in the last two years we have only had two clients not take the service up after the trial. One was a chamber of commerce who were happy to return to missing c10 phone calls a day. And the other a removal service whom I am sure will come back. We have a wide range of clients. Which is not an issue for us, in terms of call volume, handling style or general needs. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help (and not just phone services). With Kendlebell Naas calls do not go unanswered, enabling our clients to stay connected with their callers. Some of our customers divert all calls to us, for others we simply act as overflow.
This means that no potential business is lost via missed calls. So who is Kendlebell Naas for? That can be a little bit hard to answer. In terms of clients we are dealing with, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. If you have a phone, if you are in business, we can help.
Complete the Trial
Prospective clients come to us with different needs but with same desire to remove the stress of some or all phone handling. We had one client in particular started with us last year. Some of the senior team were anxious in relation to engaging a call answering service but as soon as they started the trial, these anxieties were quickly eased. They have gone with our virtual receptionist option which is call answering plus call transferring. Which would be an option many of our solicitors do opt for. They are happy with the service and find dealing with our professional personal assistants comes very easy. Plus since they started to utilise the service they have taken on 4 staff, but call answering remains with us.
Whether clients want to use of service so calls aren’t missed, enabling them to stay connected to their clients. Or clients are looking to remove some pressure from their staff or themselves, we can help.
Freeman Plumbing
David Freeman of Freeman Plumbing Services is a client of ours who completed a call answering trial and then came aboard. This is what he says about Kendlebell Naas:
“We have been using Kendlebell Naas services for the past couple of months for our Plumbing business. The use of the phone answering service allows our company’s time management to run efficiently, while being able to manage customers and jobs in an orderly fashion.
Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable.
Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business.”
David initially came on-board for call answering, but we have added more admin work since then. With our team now saving David c10hrs admin a week.
Hours
For the most part our clients avail of our service Monday to Friday, 8.30am to 6.00pm. But if you wish to have 24/7 call answering, we can answer your phone all the time, or if you want just out of hours and so on.
Prices
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
Unlike others in this industry our prices are published on our website here: Kendlebell Naas Price Tariffs
Landlines
Plus you save on recruiting, training, providing a work space and so on. We also provide localised landline numbers, so you can have a presence nationwide. A Kildare number, a Galway number and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out. And can also make getting away from work much easier, meaning you can stay connected when you need to and disconnect when you need too.
Trial for Call Answering
Our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
Why?
Micro, small and medium sized businesses are the backbone of the Irish economy. As of 2019 98.9% of enterprises in EU are micro, small and medium sized businesses in fact, employing nearly 50% of people. See more on Eurostat here. Looking at young businesses in particular, often entrepreneurs in an effort to hit the ground running, try and do everything. Driving revenue is the focus, decisions are made on cost and ease. Mobile numbers on websites, home addresses and so on. As time goes by and revenues along with workload starts to grow. Inefficiencies increase. More employees, an unsustainable or illogical structure, unwieldy and not very professional. But there are lots of options out there to pull things together. Be that a telephone answering services which benefit young and old businesses alike. And middle aged businesses too! Or diary management, taking payments, admin work – all services we in Kendlebell Naas provide as it happens.
Why?
Our team are specialists in telephone answering, think of us as just another outsourcing option. Much like other areas of your business – payroll, graphic design or SEO, outsourcing your call answering is as straightforward. Why? Because outsourcing is an efficient thing to do.
- Increases productivity. Your team members don’t have to juggle tasks, they aren’t be constantly distracted. They can focus on their work.
- Improve customer retention: every business has a busy time. Our team can answer all your calls unconditionally or conditionally, all or some. No more calls ringing out or missed. Ultimately leading to higher retention levels.
- You save money: our dedicated telephone answering service is very cost effective. When using our services you don’t have to worry about spending money on, call related technology. Plus when your calls come in to us, we will answer them all in your business name.
- Pay for work done. With our call answering service you only pay for work done, seasonal business, fine, 500 calls this month, 250 calls next, not a problem!
Be more efficient
Our primary services – telephone answering and virtual receptionist, enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. Why struggle with recruitment? Or have specialist staff dealing with cold callers and tyre kickers? Our specialist services come at c30% of the cost of an in-house receptionist.
Part of our offering that usually interests newer businesses is postal addresses. We provide postal addresses in two ways – just as postal or a as a registered business. If you have other specific postage requirements please free free to get in touch here.
Our telephone answering services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Recruiting
Kendlebell Naas are currently looking recruiting a number of Personal Assistants, be that two full-time staff or 4 part-time staff. Kendlebell Naas have been operating in Naas since 2007. We provide telephone answering and virtual receptionist services to a wide range of clients. Although most of our clients are based in Ireland, we have clients in Europe and Worldwide. Our business is built on delivering exceptional customer service.
Roles
The roles advertised are to staff two full time positions as Personal Assistants. How that will be made up may vary. Currently our team work different days, times and so on. With some on 3 fixed days a week, others work 4 days and some are full-time. We are open Monday to Friday, 8.30am to 6.00pm, although most of the team work 9.00am to 5.00pm. The early morning and evening hours shared amongst the team. These positions are in office initially, with hybrid an option after training etc. where suitable. There are no weekend shifts. The people required must have excellent written and spoken English with good keyboard skills. The ability to work under pressure and to deliver excellent customer service is a must. Previous experience of working in an office is a advantage, but not a requirement.
Full training provided. Excellent attendance and time keeping is a prerequisite for all candidates. €11.50 per hour starting salary, with a review after a successful 6 month trial. Applicants should send a full CV and cover letter by email to [email protected] outlining why they think they are suitable to fill this role. Closing 1st March 2023, first interviews via zoom.
You may wonder why we are recruiting. We are looking to fill the hours of a team member who is planning to go to Australia. Plus due to growth we are also looking for someone else too. Our staff turnover in the last year has been less than 8%. See the benefits of part-time working here .
What we do: Personal Assistants
Our telephone answering services gives our client’s employees and/or you the ability to focus on the task at hand. Our team or Personal Assistants answer your phone(s), so they can focus on what you need to concentrate on – in many cases generating revenue. Call transferring and diary management would also make up a big part of what we do. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you. Generally our client list is very diverse, solicitors, accountants, physiotherapists, podiatrists, dentists, architects, chartered surveyors, plumbers and many more. See more about our service here in blogposts, or these in particular: What do we do? or Telephone Answering Services Drive Efficiency
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for a fraction of the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience.
Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Over the last few years, we have recruited, as we have roughly grown at one staff member a year since 2007. Many of our most recent recruits, have been family or friends of current staff, which is testament to the positive team/working culture we have build here.
Many businesses are looking at expanding in 2023, alongside reducing operating costs or minimising them. Kendlebell Naas can help with expansion and cost reduction! We enable companies to expand staffing (servicing) without increasing payroll. Our telephone answering and virtual receptionist services, enable businesses to work smarter. For instance in the case of legal firms, many receptionists in practices do a lot of typing amongst other duties, typing with a phone ringing can be hugely distracting. Distraction can reduce the quality of their work and so on. The ease of access of our services as an overflow or full time can be of huge benefit to businesses in this type of scenario. For most businesses if you were to contact us today, we could expand your team tomorrow.
2023
Companies’ recruitment plans are at their highest in six years with 90% of employers looking continue hiring in 2023 despite worries about an economic downturn, a new survey shows. Looking at the 2023 Hiring Trends and Business Outlook report based on a nationwide survey from Recruiters. Maureen Lynch, operations director at recruitment company Hays Ireland, said: “Despite headlines in recent weeks suggesting a period of economic uncertainty is on the horizon, our 2023 Salary & Recruiting Trends Guide paints a brighter picture and reaffirms that 2022 has been a positive year of economic growth in Ireland. Our data shows that, on balance, employers remain optimistic that 2023 will see further economic and job growth across sectors, including accountancy and finance, engineering, and healthcare.”
Lynch said that challenges will persist in the year ahead as employers and employees “continue to grapple with the rising cost of living and inflation and a more cautious mood in the Irish tech sector. Skills shortages remain a persistent problem for employers, the majority of whom have had to increase wages to both attract new talent into the workplace and retain in-demand existing employees. This is a trend that shows no sign of slowing down in the year ahead,” she said.
Risk Free Recruitment
Many businesses are finding recruitment difficult at the moment. But often prospect employers have not looked at out-of-the-box alternatives. Expand your staffing without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? This is where we in Kendlebell Naas come in, our telephone answering and virtual assistant service. Why not let our team become part of yours? We can provide you with access to more team members without the associated costs, risks or hassle. No recruiting and all the stress that entails. Our two week free trial for telephone answering, is essentially risk free recruitment. No risks, no obligation and no cost.
In many ways engaging our services should be viewed as a “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.
Kendlebell Naas vs Receptionist
In terms of available hours, our service vs a 9to5 in-house receptionist. We provide 2 1/2 hours more time a day, by finishing earlier, starting later and working through lunch. When annual leave is accounted for, an in-house receptionist works 232 days a year, we operate 252 days a year (as standard). There are certain unaccounted for costs/stresses our service removes: recruiting, training, providing equipment, a location and so on. But simply in terms of hours, for a fraction of the price, we offer via our standard service 770 hours more vs an in-house receptionist. We provide 2,394 hours per year as standard vs. a full-time in-house receptionist working 1,624 hours. Presuming they have no sick days, funerals and general force majeure during the year.
Our Services & Customisation
Kendlebell Naas’ provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.
Kendlebell Naas – The Perfect Answer.
Additionally see more blogs here, including Remote Working Toolbox, Voicemail a Dinosaur and Outsourcing for Small Business.
Recruiting good quality front of house/receptionist staff is a difficulty for many businesses at the moment, whether there is a lack of suitable candidates or the cost is prohibitive. Changes in the workplace in terms of hybrid and remote working has changed the environment, many offices have become fractured. From start-ups to established businesses, whether you have been around for days or decades, our services can help. What do we do? We save businesses money and drive-on productivity. Our two week free call answering trial is free, and enables you to see all the benefits! Meaning you can see the service in action, at no cost! In simple terms we are “for you” in terms of giving you and your team your time back. Enabling you to focus on revenue generation and areas where your specialise. And “for you” in that our services are universal in many ways, most businesses and business people have phones after all.
For example, we do not believe you should be spending money on marketing if you can’t handle call volume. There is no point in going to the expense of running an AdWords campaign, encouraging people to visit your website and make contact. If all the calls are going to be missed or go to voicemail. With Kendlebell Naas calls do not go unanswered. Some of our customers divert all calls to us, for others we act as overflow.
This means that no potential business is lost via missed calls. If you have a phone, if you are in business, we can help you operate more effectively. Our services are wide ranging, they are largely phone based primarily inbound calls, but we also do outbound. Diary management, form filling, payments and much more. Cost and capacity do play a part in what we do but top of it all, but really we sell time, trust and peace of mind. And it is important to remember missed calls, are lost revenue.
Our Customers
What do we do? Well, our services are customisable, we operate as directed by our customers. This means that there is variation customer to customer in terms of how we operate.
Healthcare and Medical
Our services are customisable, we operate as directed by our customers.
- We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
- Take/place payments – through your website
- Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
- No missed calls
Tradespeople
Our services are customisable, we operate as directed by our customers.
- We can capture all your calls 8.30am to 6.00pm, Monday to Friday (24/7 also available), missed calls, are lost revenue
- Enhance professionalism
- Enable you to work undisturbed
- Filter calls based on a set list of questions
- No missed calls
Legal Profession
Our services are customisable, we operate as directed by our customers.
- Answer all calls, missed calls, are lost revenue
- Prioritise who you speak to and when – call transferring
- Capture new clients and their details
- Professional, trained agents
- No missed calls
Generally
What do we do? Well, our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.
- Answer all calls, missed calls, are lost revenue.
- Calls dealt with as prescribed
- Messages can be relayed by email, text or both, to individual or multiple team members
- Professional, trained agents
- No missed calls
Prices Free Trial
Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the free trial here.
Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
See our tariffs here: Kendlebell Naas Price Tariffs
See you cost calculator here.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
2022 has passed, 2023 is here, what steps are you taking this January to improve your business? We have a wide range of customers, from tradespeople to consultants, from one person operations to hospitals, our service is pretty universal. The phone rings and our team of dedicated Personal Assistants answer the call, as directed by the client. Many businesses delegate different aspects of their businesses, telephone answering is no different. Plus our two week free trial enables our clients to dip there toe before the jump on-board with us. Why not delegate to us and grow into 2023 today?
New Years Resolutions
New Years resolutions are easy made, but harder to keep. “I am going to work less this year”. Why not work smarter? “I am not going to answer my phone at lunch this year.” Who is? “I am going to work from home 2 days a week, working flexi-hours.” Who is going to answer your phone within standard hours? “I am going to delegate this year.” Delegate to who?
“Who you are tomorrow begins with what you do today.” ―
Value
We often highlight the cost of our service to prospective clients, that is 30% that of an in-house receptionist. But the real value is in fact the accessibility, whether Monday to Friday 8.30am to 6.00pm or 24/7. And that is solid accessibility, no holidays or sick days, funerals or weddings. Plus there are “hidden” values of delegating your telephone answering needs. We staff so you don’t have to, meaning that your staff can focus elsewhere and not have to do non-core work. Plus you don’t have to interview, recruit and train new staff.
Our team of Personal Assistants handle your calls to to your exact specifications and requirements.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. Our Free Trial enables you to see what the service will cost based on your call volume, and enables us to staff this volume going forward.
Free Trial
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial. And we don’t just offer our free trial just for Christmas or New Year, no. We offer a two week, no cost, no obligation, no risk free trial all year round! Why? To enable people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
Customisation
When a business delegate to us, our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Christmas holidays! See this Forbes article “The Pros and Cons of Outsourcing” here.
In Conclusion
Our services whether telephone answering or virtual receptionist, deliver real life benefits for customer and staff from very simple things like deterring tyre kickers and cold callers, plus improving customer experience. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
The Christmas holidays are fast approaching. And with Covid over the last few years, this one is a big one! Be that a week off, 10 days or 2 weeks, people are eager to make the most of it. Already having really well laid plans. We in Kendlebell Naas do provide short-term call answering support. The benefits of our service generally is wide ranging, but put simply: whether little or large, big or small, Kendlebell Naas will answer the call. With us you know that customers calls will be answered, by a professional team and will be dealt with accordingly.
If you are a one person operation who answers your calls when you are away? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are away? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? When no one is there where do the calls go? This is where, we come in, we can answer your calls effectively for you.
When you start to plan systems, be that holiday or sick cover, or even dealing with a fractured office of the now, understand that with us every call will be answered. Our services are flexible. Plus it is in our clients power when they divert to us, so we only answer the calls when you want us to: holiday cover, sick cover, overflow, relief and as your primary call answering option. We are flexible.
Holiday Cover
One can never plan too early. An employee has a legal entitlement to 20 holiday days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.
Here are the three main benefits of using us for holiday cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained during holiday period.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message above this.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.