How a business engages with their customer base says a lot about their attitude to clients, customers, patients. For those in the medical field, physiotherapists, podiatrists, dentists and others, most patients will call. We in Kendlebell Naas provide three main call answering options: Telephone Answering, Virtual Receptionist and Customer Helpdesk. Our clients choose when we can answer those calls, be that some or all, we are flexible. And with our diary management service we can also handle appointments. In the short piece below I will cover diary management – why you should outsource, please feel free to reach out if you have any additional questions here.

See more on our call answering service blogs here: Benefits of Call Answering, Telephone Answering In-House vs Outsourcing, Work Smarter, and more here. 

When a caller rings their physiotherapist to change an appointment for example, they expect the call to be answered and dealt with immediately. There isn’t really much room for a lag in terms of handling the call. This is were diary management comes in. Many of our clients, in particular physiotherapists, podiatrists and others in the medical field, provide us with access to their diary system, for diary management purposes!

Why is Diary Management important?

Our call answering service ensures that no calls are missed, but the handling of appointments is the real issue, not just the call being answered. And this is why diary management is hugely important. By giving us access to your diary there is no time lag!

Why do businesses opt for our diary management service?

So Kendlebell Naas can: 

• Make appointments
• Change appointments
• Cancel appointments
• Maintain your professional image

Enabling us to manage your diary enables your in house team to focus on the client(s), while no calls are being missed. 

The hidden plus: Cancellation filling is key to Diary Management

A service often required by our clients using us for diary management is cancellation filling. It is often not feasible for an in-house team member to make outbound calls to a waiting list, but we can. Obviously, we do try an maintain the appointments in a way in which there are no gaps, but should gaps arise, we can certainly fill them as soon as possible. We can also move appointments if you are one of your team is unwell, has a family emergency etc. This is something that our customers do find particularly useful, as it is usually unfortunately, required at times of stress. 

We Deliver Results

Our services: Telephone Answering (message taking), Virtual Receptionist (Call transferring) and Customer Helpdesk (order taking) deliver real life benefits for our clients. From very simple things like deterring tyre kickers and cold callers, to improving the customer experience. We give our time so our clients don’t have to. Take the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity also. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.

What do our clients think? See their testimonials here. Additionally see more blogs here. 

Using a call answering service like ours in Kendlebell Naas can really lift productivity of any business whether a small one person operation, a small or medium sized business or a multi-national. What are the actual benefits call answering services deliver? Taking call handling pressures away from yourself and employees, those with more pressing responsibilities can provide a number of benefits. At the beginning of a customer service experience, 90% of our respondents want to speak to a live agent. See more on this here. Are you providing your callers with this opportunity? Voicemail? Missed call?

Day to day, businesses can achieve more using a virtual call answering service than not in the following ways:

Focus

Our telephone answering services gives your employees and/or you the ability to focus on the task at hand. We answer your phone(s), so you can focus on what you need to concentrate on – in many cases generating revenue. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you.

Personal Assistants

More hands on deck as required. A physical receptionist answers call, yes, some. How many can one person answer? Our team of Personal Assistants can/will answer a multiple of this, at a fraction of the cost. Kendlebell Naas operate Monday – Friday, 8.30am to 6.00pm. Also, we provide the impression that you are part of a larger organisation, which is particularly beneficial for businesses starting out.

Relationships

The rapport is already built for you, a good rapport, your callers calls are not missed, they didn’t have to leave a voicemail. No more call ping-pong, where a caller keeps missing you and you them. They instead speak to one of our experienced Personal Assistants. And they are now a warm lead. Plus you get a SMS message, an email or both with their contact details. 

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience. 

Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable.  When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.  

The client experience is important, people do talk. Our call answering service will put you in their good books, if you have recently experienced some slippage. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

 

There seems to be a pretty nasty bug doing the rounds this week, which has confined many staff to their homes, and left workplaces short handed. But even an ill wind blows some good, and we have stepped in for a couple of businesses to lend a hand. The latest businesses to come aboard due to staff sickness have been a BER certifier, a physiotherapist practice (whom we also do diary management for), a solicitors practice and a printer/office equipment provide. At least two of these businesses, were under pressure anyway with their primary reception staff working shortened days, so I am hopeful we can over them a service around the edges going forward. 

In Action

There is a lot going on in the world at the moment, much is out of our or your control. But what actions can you take yourself to protect your business? This is were we and our call answering services come in, if you are a one person operation who answers your calls when you are sick? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are sick? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? This is where, we come in, we can answer your calls effectively for you.

Plan

When you start to plan systems, cover and dealing with a fractured office of the future, understand that with us every call will be answered. Our services are flexible. Plus they work well as: sick cover, overflow, relief and as your primary call answering option as well. Also given the workplace of the future and the cost of childcare, many prospective staff are looking to work school and term-time. Our services enable people to utilise these employment opportunities, while also ensuring your calls are answer as customers expect them to be, when customers expect them to be. 

Sick Cover

One can never plan too early. The average employee in the private sector in Ireland takes 6 sick days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.

Here are the three main benefits of using use for sick cover: 

• Calls are answered – as you directed by you.
• You will get alerts as you need them – as you directed by you.
• Company image is maintained sick period.

Calls are answered

Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a  multinational, we can answer your calls. 

Alerts

We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer. 

Company Image

We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.

Our Services

Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket. 

In Conclusion

Alan Lakein is an author, he wrote: “How to Get Control of Your Time and Your Live” which has sold 3 million copies. Alan is quoted as saying “Planning is bringing the future into the present so that you can do something about it now.” 

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

At the moment many businesses are finding recruitment difficult, and finding it increasingly difficult. Especially in relation to front of house, receptionist and admin roles. So what are the costs of in-house call answering (receptionist) vs an outsourced telephone answering service? According to indeed the average salary for a receptionist is €27,176 per year in Ireland. Based on 329 reported salaries on 19th November 2021. In terms of comparison, allowing for 20 calls a day, you would be looking at c€8,734 – 32% of an in-house staff member, if not less! Not only does our service cost much less, our standard week, is 47 1/2 hrs, Monday to Friday, 8.30am to 6.00pm. 

In-house Costs

There are costs borne by business of having in-house staff and replacing them: recruiting, interviewing, hiring and training are huge. CAP – the Centre of American Progress conducted a survey looking at replacement costs. The cost of a standard retail staff member, in terms of replacing one is 16% of their annual salary, or €4,348. Plus after an employer costs that money, you have to also run the risk of the employee leaving. Employee turnover is expected to be 10% this year, up from 7.5% in 2021. According to Derek McKay, Managing Director, Adare Human Resource Management (see more on this here). Or you could try our two week free trial? 

Plus there are also additional costs: the money spent on equipment they need to do their job, training, a location for them to work (a big issue with remote offices & covid decentralisation), taxes and benefits. As well as the cover required when they are on leave. Be that annual leave, sick leave, perhaps maternity or paternity leave and so on. Even little thing like whom answers the phone when your receptionist is on a break or lunch. There is a additional cost to all this as well. Be that organising cover or perhaps missing opportunities if you can’t source cover. And finally, how long does a receptionist normally stay in their position before moving on to another job? And then you’ve got to go through the process of finding, interviewing, hiring, and training another one? Or you could try our two week free trial? 

The Cost

What is the cost comparison? An in-house receptionist working standard hours 9am to 5pm, 1 hour for lunch, so 7 hours a day. With 20 days annual leave, works 232 days (252 working days in Ireland 2021), €117 per day, €16.73 per hr (1,624 hours per year). Versus our outsourced telephone answering services, 8.30am to 6.00pm, 9 1/2 hours a day, works 252 days per year (24/7 is available), €35 per day, €3.65 per hour (2,394 hours).

At its simplest, our service provides 47% more time for 22% the cost (by hour). We give time back to our staff to focus on their core work. 

Our Service

We offer a two week, no cost, no obligation, no risk free trial to all new prospective telephone answering customers. Why? To let them see the benefits of our outsourced telephone answering for themselves. The trial can be easily set up here. 

Our team of dedicated Personal Assistants become part of your team, thereby expanding your team, increasing manpower. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

 

Alternative Staffing – Modified Staffing – Varied Staffing 

At the moment many businesses are finding recruitment more difficult than in the past. Plus retention of staff is also proving harder. The service we provide at Kendlebell Naas, is easily accessed and we only charge for the work we do. In terms of Telephone Answering and Virtual Receptionist Services, we help businesses work smarter. More often than not saving money, increasing capacity for work and improving work life balance. Expand your staff without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? Why not let our team become part of yours? Rather than working harder, why not let Kendlebell Naas enable your business to work smarter? Plus we do offer a 2 week free trial for Telephone Answering too!

Staff that are overloaded, and constantly distracted are unproductive. Often staff have very limited capacity to do more, or if they do more their work suffers. Our services enable staff to work smarter with out distraction. Or if you have a bigger space to fill, we enable businesses to staff without increasing payroll, while only paying for the work done. 

How does it work?

Accessing the service is pretty straightforward, we provide you with a divert number. Which you can divert to, unconditionally or conditionally (if busy, if unanswered etc.). Some providers make this more difficult than others. If a client is having difficulty we are happy to liaise with their provider plus we also provide numbers ourselves. 

Our team of dedicated Personal Assistants then become part of your team, thereby expanding your team. We will answer your calls in your business name. Following your guidance on what to do with them; deliveries go there, new sale here, and so on. Whether you want call transferring or messaging. We point messages and calls in the right direction, plus we will kick the tyre kickers to touch! Plus we can also provide diary management and process payments, if you wish. This means you can work smarter, by focusing on core client. It is an old business adage: About 20 percent of your customers produce 80 percent of your sales (see more on this here). When you collaborate with us in Kendlebell Naas, aka KollaBorVation you get what you expect and more. 

One Team

One of our largest clients said of the service. “The quality of the service provide by the team in Kendlebell Naas has greatly enhanced our after sales package. Their PA’s work alongside our management and field service agents ensuring top class service. We have a very close working relationship with the staff including Tony Clarke which enables us to ensure our processes are fully controlled. We maintain a high level of customer satisfaction and continuous improvement – Kendlebell Naas are very much part of this.”

Results

These are the results that our team will deliver on.

No more:

• Tyre kickers! Yes, no more tyre kickers!
• Missed calls!
• Distractions, when you are trying to concentrate.
• Silent voicemails!

Enabling you to work smarter. 

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

 

How a business engages with their customer base says a lot about their attitude. Do your clients, patients, customers chose to contact you? And why do they contact you via that medium? Communication has changed over the last couple of years. Many people today prefer to send a text, email, voicenote or social media message with family and friends. But there is one sector where this trend has not taken hold, customer service. Before we look at customer service, what is customer service? In a nutshell, customer service is providing assistance and help to consumers before and after they carry out a purchase. This means that prospective clients are included in this sphere, often this isn’t considered. As you’ll see below, most customers prefer to call and this is where we in Kendlebell Naas can help. 

A recent study by the CFI Group found that 76% of all consumer prefer the traditional medium of phone calls, when reaching customer support. Is there a split between younger and older you say? The statistics would suggest that there isn’t. More Baby Boomers than Generation X, Millennials or Generation Z phone in to reach customer support, but phone calls are the preferred medium for all age groups. Many issues are pretty easily resolved, an appointment rescheduled, directions given and so on.

According to Zendesk (2019), 81% of consumers say a positive customer service experience increases the chances of them making another purchase. In terms of customer service experiences: slow answers, long wait times, missed calls and voicemails would all be in the negative experience box. Providing a good customer services extends from the prospecting stage, before the consumer has even made a purchase. Plus good customer service, can encourage current clients to buy more and deter clients from switching. A massive 95% of consumers say that customer service is important for brand loyalty (Microsoft Dynamics 2018). 60% of consumers have left brands because of poor customer service. Customer retention is cheaper than customer acquisition, spending a few euros on support may well be a better spend than spending money on more Google Ads.

If you think that perhaps technology can resolve your customer services issues, think again. Automated phone systems are the bane of all customer service experiences, with 56% of all customers listing it as the most frustrating part of any poor customer service experience (Zendesk, 2019). Perhaps more of a larger company issue. Just above limited hours customer support (53%) and having to repeat ones self (45%). 

With Kendlebell Naas calls do not go to an automated system (although we can also build these) or go unanswered. Some of our customers divert all calls to us, for others we act as overflow, we fill the need. This means that no potential business is lost via missed calls or negative experiences. Our services are customisable. If you have a phone, if you are in business, we can help you operate more effectively. Enabling you and your team, to focus on core/current work, without being detrimental to other work or possible work. 

Healthcare and Medical

Our services are customisable, we operate as directed by our customers.

• We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
• Take/place payments – through your website
• Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
• No missed calls

ings, who answers the call? We can help.

Legal Profession

Our services are customisable, we operate as directed by our customers.

• Answer all calls
• Prioritise who you speak to and when – call transferring
• Capture new clients and their details
• Professional, trained agents
• No missed calls

Generally

Our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.

• Answer all calls
• Calls dealt with as prescribed
• Messages can be relayed by email, text or both, to individual or multiple team members
• Professional, trained agents
• No missed calls

Prices Free Trial

Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the  free trial here. 

Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).

See our tariffs here: Kendlebell Naas Price Tariffs

See you cost calculator here.

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help. 

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.

People often ask us who is our business for? And when is comes down to the answer is quiet simple. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help. Whether you have no staff, a full front of house team or a couple of call centres, we have clients in each category. If all the calls are missed or going to voicemail, if calls are unanswered. We can help. If staff are becoming burnt out or unable to do core work due to continual distraction. We can help: everyone, yes everyone, but really that is a foolish thing to say though isn’t it? So who is our service really for? It is for those that care, care about customer experience and staff experience.

Our call answering solutions tend to benefit both, improved service, reduced stress, much better experience. We help those that care. If you are content to lose business via missed calls, if you are happy to lose staff due to burn out, if reputational damage is not a concern,  then our service is not for you. In terms of clients, we are dealing with, we have a wide range of client. Physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. 

Professionals: The Solicitor

We are dealing with lots solicitors, some have staff some don’t, some use us only as overflow, some as the main switch. The options are endless, we are very flexible.

Here is an example of why to use our services: Imagine you have decided to put an end to your marriage. You call the first solicitor, she is highly recommended, a one woman band, the calls ring out (and no response comes). A few days later you call a 2nd solicitor, just as highly recommended, a family practice. But you get a voicemail and no response to the couple you leave, you even call to their office but no one was there. You call a 3rd solicitor not as highly recommended but the call is answered, by one of our experienced Personal Assistants.

Our Personal Assistant, Mary takes your details noting it is best to call you before 1pm as the kids are in a camp this week. Mary says the solicitor in the firm, Angela whom deals with Family Law cases, will call you back as soon as possible. The following day Angela calls you at 11.30am, ready to get the ball rolling for you in relation to separation/divorce. A week later the receptionist from the 2nd practice calls you. With some vague excuse as to why your calls were missed, wondering if you would like to arrange a meeting. You don’t you have already spoken to Angela twice, and have a meeting arranged.

Prices

We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tarriffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).

See our tariffs here: Kendlebell Naas Price Tariffs

Kendlebell Naas

Why do businesses come to us? Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly. Plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide. When comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation. I don’t think many new staff would allow you to trial their services. 

See you cost calculator here.

Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here. 

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.

We live in a very immediate world, people want instant answers, fast responses. How do you treat your customers or prospective customers?  According to Google: 70% of mobile searchers regularly call a business from a mobile ad search. Who answers your calls? Are people left on hold? 65% of people prefer to contact a business by phone – Invoca. Do you regularly miss calls? 85% of people whose phone calls aren’t answered will not call back – message-direct.co.uk. Our team of dedicated Personal Assistants, are professional call answerers, with 98.5% of calls answered in 20 seconds. And with a call abandonment rate of less than 0.5%. Our services; Call Answering and Virtual Receptionist, enable businesses to win on call experience. This can be especially important if you are in a crowded category like an estate agent, solicitor, tradesperson and so on.

Plus what is also really important is the effect our service can have on you or your team, in terms of productivity and stress levels. Gloria Mark’s study on distraction-prompted time found that distraction doesn’t just derail your mental progress. Which it does, for up to 1/2 hr afterward, seriously inhibiting productivity, but there are negative emotional effects too. “Our research has shown that attention distraction can lead to higher stress, a bad mood and lower productivity,” Mark wrote in the New York Times. Is a stressed individual, in a bad mood being constantly distracted from core work answering your phone calls? With us not only do your callers win on call experience, but you and/or your staff win on call experience too.

Our service is used, as an overflow/relief by many businesses, new are 2 examples below of sample customers/scenarios. 

Professionals: The Solicitor

Imagine you have decided to put an end to your marriage. You call the first solicitor, she is highly recommended, a one woman band, the calls ring out (and no response comes). A few days later you call a 2nd solicitor, just as highly recommended, a family practice. But you get a voicemail and no response to the couple you leave, you even call to their office but no one was there. You call a 3rd solicitor not as highly recommended but the call is answered, by one of our experienced Personal Assistants.

Our Personal Assistant, Mary takes your details noting it is best to call you before 1pm as the kids are in a camp this week. Mary says the solicitor in the firm, Angela whom deals with Family Law cases, will call you back as soon as possible. The following day Angela calls you at 11.30am, ready to get the ball rolling for you in relation to separation/divorce. A week later the receptionist from the 2nd practice calls you. With some vague excuse as to why your calls were missed, wondering if you would like to arrange a meeting. You don’t you have already spoken to Angela twice, and have a meeting arranged. 

Tradespeople: The Plumber 

Imagine you have a plumbing issue in your house. You call the first plumber, he is highly recommended, you know his family (kind of!), the calls ring out (and no response comes), you try a few times.  The days pass and you call a 2nd plumber, just as highly recommended, but you get a voicemail. All you seem to get is voicemail having made a few calls. You really just want a timeframe on this now, it isn’t the biggest or most urgent job. You call a 3rd plumber not as highly recommended but the call is answered, by one of our experienced Personal Assistants. Jane, she advises you that currently we are unavailable for that type of work, in the short term but would be available in 6 weeks.

Then you ring the 4th “plumber”, this guy is a bit of a handyman rather than a plumber but he is available. He comes out “fixes” the issue and the problem persists, and then as the weeks pass actually gets worse. When you eventually decide to go at the issue again, whom do you call? The 3rd plumber! Why? Because he appreciated your business, winning on call experience. 

Differentiation 

Is the action or process of differentiating or distinguishing between two or more things or people. Not only do our services facilitate this but we do so in a very cost effective way. We only charge you for the work that we do. Plus you decide when you divert your calls to us, be that on Mondays and Fridays, the 2nd half of every day, if you don’t answer your mobile or all the time. 

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. With us you will win on customer experience. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. There is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our free trial allows you to dip your toe in our services, at no cost, for two weeks. 

See you cost calculator here.

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week free trial, stick with our services. We win on call experience, for callers and staff. 

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter and win on call experience while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including We help businesses work smarter & First Impressions Matter.

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.

I was speaking with a fellow member of a networking group yesterday, lets call him Josh. Josh was asking me about the prospective clients I am looking for? He seemed to think – having know me a couple of months that we only want to replace full-time staff units. This is not the case, we are happy to answer calls in-conjunction with a reception team. Answering  as overflow, as lunch cover, as sick cover, as maternity cover, after lunch on a Tuesday, on the last Friday of the month and so on. Our clients generally choose when to divert their calls to us. Our clients can pick and choose over the course of a day, week, month when this is. For example, when Mary is going on lunch or to the bathroom. Or when John is doing a school run. Our clients decide when we answer and our clients decide how we answer. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help. No business whether a large established one or a start-up wants calls missed. 

So back to Josh’s question, who is Kendlebell Naas for? In terms of clients we are dealing with currently, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. That is the long answer. The short answer is: If you have a phone, if you are in business, we can help.  

Prices

We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. Our services cost c70% less than a in-house person (and we provide more capacity). Also given that our clients choose when to divert to us, they can do so in a way that enables maximum performance from their in-house team (or when the team is away). 

See our tariffs here: Kendlebell Naas Price Tariffs

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from additional stress like who is covering the phones today and so on. Plus our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation. 

See you cost calculator here.

Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here. 

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, some clients place use in the first line of call answering to operate as a switchboard and nip these calls in the bud. Right the way to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. And importantly our clients choose when we answer. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.

All the best,

Ross Hamilton