We need to be connected.
Businesses thrive on connectivity, so who’s there when you’re not there?
Kendlebell is the leading provider of customer contact solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they have spoken to a person in your organisation and have interacted with someone who cares! They need to know that their request or message has got through to the right person and that it is being acted upon straight away.
Every Kendlebell client has a nominated staff member who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference.
Kendlebell team can provide a wide range of inbound, outbound and support services.
a seamless experience for all...
Our normal hours are Monday-Friday 8:30am-6:00pm (including lunch hours). This covers the majority of our clients needs. However we can provide extended hours and a full 24 X 7 Service if required. We’re there for whenever you need us!
We provide services to a diverse range of clients whether they are a sole trader, a tradesman, an entrepreneur, a professional service, a B2C company or even a multinational. We have the resources and experience to deal with any kind or size of company.
We answer your calls; handle queries, schedule appointments and can even act as your service desk. We also provide Outbound Calling Services, Business Telephone Numbers including 1800, 1850, 1890 and 0818 numbers as well as an extensive range of Customer Services such as our Diary Management, Order Processing and Service Desk offerings.
We provide customer service on your terms by tailoring our offerings to meet your needs, no matter how diverse they are. You can mix and match and combine or customise any of our services at any time. It’s customer service – your way. We also provide a range of back office services including processing orders, invoicing, debt collection.
The difference between Kendlebell and other providers is the very personalised nature of the business,the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
Dedicated Teams
The difference between Kendlebell and other providers is the very personalised nature of the business,the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
Technology Leaders
Kendlebell is the leading provider of customer contact solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they have spoken to a person in your organisation and have interacted with someone who cares!
24 Hour Call Answering
Our team of professional and courteous receptionists ensures that your calls are handled with utmost care and efficiency, 24/7.
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“Kendlebell Naas offers a smooth and professional telephone answering and message service. For us it’s the perfect solution for inbound calls and enquiries and we would recommend them to anyone looking for a similar type of service.”
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"I've partnered with Kendlebell since 2017, through two separate psychotherapy clinics. Throughout this time their service has always been outstanding. They've looked after our booking system during this time from end-to-end; including inbound calls, outbound calls, emails and diary management. Given our field of work, some situations and queries can be delicate, and can require a good base level of knowledge to respond to. Kendlebell Naas have always gone above and beyond to understand our approach, and always apply themselves as professionally as possible. Not only are they professional in their work - they're efficient, quick to respond, polite, and always ready to adapt to change. It's a huge reassurance to have them look after our front of house. Personally, I couldn't recommend them enough!"
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“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.”
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“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.”
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“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.”
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“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.”
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“We (Burdy) been using Kendlebell Naas to handle our incoming calls when the team is busy or away for over 2 years now and it was without doubt, one of our smarter business moves. The service has been absolutely first class. Our clients have no idea they’re speaking to a third party as the Kendlebell Naas team are friendly, professional, and completely on the ball. It’s been a real game changer for our busy practice, giving us the freedom to focus on our work while knowing every call is handled perfectly. Highly recommend!”
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“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.”
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“We have been using Kendlebell Naas services for a number of months now and would highly recommend them. Phone calls were becoming very difficult to manage and we were losing business. Now 90%+ of our calls and appointments are being looked after by Kendlebell Naas, allowing us more time to take care of other aspects of the business.”
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“I recently had to travel abroad, and as a business owner, switching off is usually impossible—but not this time! Thanks to Ross Hamilton and the fantastic team at Kendlebell Naas, all my calls were professionally answered while I was away, giving me complete peace of mind. The setup was effortless—just a few taps on my phone and the calls were seamlessly diverted. Each evening, I received a clear, detailed email summary of who called, when they called, and what message they left. I genuinely can’t recommend this service enough. It’s a game-changer for anyone running a business who wants to protect their time without compromising on professionalism”
At Kendlebell, we can provide cost-effective solutions to your back-office functions by providing telephone answering services, virtual phone numbers and virtual offices.
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