Automated Dept. Routing (I.V.R.)
Elevate Customer Service with Automated Department Routing (IVR)
IVR working for your business
First impressions matter. Our Automated Department Routing (IVR) service ensures your customers are instantly connected to the right person, every time.
This isn’t just a phone menu; it’s a powerful tool that boosts your efficiency, enhances your professionalism, and frees up your team to focus on more important tasks.
What Is Automated Department Routing?
Simply put, IVR is a customizable phone system that greets callers and guides them
to the correct department with a simple press of a button. Instead of a receptionist manually transferring calls, our system seamlessly handles the routing, ensuring every call is
directed efficiently. Our bespoke solutions can even handle tasks like order placement and secure credit card payments (PCI-compliant), all customized to your
brands unique voice.
Why It's a Must-Have for Your Business
- Boost Productivity: By automatically routing calls, your team can focus on
their core responsibilities, saving time and resources. - Enhance Professionalism: A well-designed IVR system gives your business
a polished big company feel, building trust and credibility. - Save Money: Avoid the costs associated with hiring and training additional
staff for call management. Our system requires no on-site installation or costly
upgrades. - Gain Valuable Insights: Access live call statistics and integrate with your
CRM and database to gain a deeper understanding of your customer
interactions.
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“Kendlebell Naas offers a smooth and professional telephone answering and message service. For us it’s the perfect solution for inbound calls and enquiries and we would recommend them to anyone looking for a similar type of service.”
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"I've partnered with Kendlebell since 2017, through two separate psychotherapy clinics. Throughout this time their service has always been outstanding. They've looked after our booking system during this time from end-to-end; including inbound calls, outbound calls, emails and diary management. Given our field of work, some situations and queries can be delicate, and can require a good base level of knowledge to respond to. Kendlebell Naas have always gone above and beyond to understand our approach, and always apply themselves as professionally as possible. Not only are they professional in their work - they're efficient, quick to respond, polite, and always ready to adapt to change. It's a huge reassurance to have them look after our front of house. Personally, I couldn't recommend them enough!"
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“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.”
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“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.”
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“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.”
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“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.”
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“We (Burdy) been using Kendlebell Naas to handle our incoming calls when the team is busy or away for over 2 years now and it was without doubt, one of our smarter business moves. The service has been absolutely first class. Our clients have no idea they’re speaking to a third party as the Kendlebell Naas team are friendly, professional, and completely on the ball. It’s been a real game changer for our busy practice, giving us the freedom to focus on our work while knowing every call is handled perfectly. Highly recommend!”
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“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.”
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“We have been using Kendlebell Naas services for a number of months now and would highly recommend them. Phone calls were becoming very difficult to manage and we were losing business. Now 90%+ of our calls and appointments are being looked after by Kendlebell Naas, allowing us more time to take care of other aspects of the business.”
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“I recently had to travel abroad, and as a business owner, switching off is usually impossible—but not this time! Thanks to Ross Hamilton and the fantastic team at Kendlebell Naas, all my calls were professionally answered while I was away, giving me complete peace of mind. The setup was effortless—just a few taps on my phone and the calls were seamlessly diverted. Each evening, I received a clear, detailed email summary of who called, when they called, and what message they left. I genuinely can’t recommend this service enough. It’s a game-changer for anyone running a business who wants to protect their time without compromising on professionalism”
