Back Office Administration
Efficiency Behind the Scenes
Streamline Your Back-Office Administration
Are inefficient and costly back-office processes hindering your business’s effectiveness? Instead of dedicating valuable time and resources to routine administrative tasks, consider a more strategic and cost-effective solution. Our professional back-office services are designed to enhance your productivity and free up your team to focus on core business functions.
We provide a comprehensive range of administrative support, including:
- Efficient data and order processing
- Secure payment handling (credit card and creditor payments)
- Timely sales invoice and credit note issuance
- Seamless bank lodgements
- Outbound mailing and correspondence
We begin by establishing a clear and detailed specification of your needs, ensuring our dedicated team of Personal Assistants (PAs) is thoroughly trained to meet and exceed your service expectations. This tailored approach, combined with our proven methodology, guarantees an efficient, seamless transition, allowing you to lower costs and boost your operational effectiveness immediately.
Office CRM's we support
What is Back Office administration ?
Kendlebell Naas offers a cost-effective and efficient solution to Back Office Administration services which streamlines your business operations. Instead of allowing routine tasks like data processing, order fulfillment, and invoicing to consume valuable time and resources, you can outsource them to our professional team.
We provide a comprehensive range of back-office support, including bank lodgements, data processing, order confirmations, and issuing sales invoices and credit notes. Our team works with you to understand your specific needs, ensuring a seamless and professional service that meets your exact requirements. By entrusting these administrative duties to us, you can reduce overhead costs and focus on core business activities, ultimately increasing productivity and profitability.
Why is outsorucing more cost effective ?
Outsourcing back-office administration is highly effective for improving both cost-efficiency and business performance. Here are five key reasons why:
- Cost Savings: It eliminates the significant costs of hiring and managing in-house staff, including salaries, benefits, and training. You pay only for the services you need, turning a fixed expense into a flexible one.
- Focus on Core Business: By delegating administrative tasks, your internal team can focus on core activities that drive revenue, such as sales and client relationships.
- Access to Expertise: You gain immediate access to specialized knowledge and advanced technology without a major capital investment.
- Improved Efficiency: Specialized firms have streamlined processes and a dedicated focus, leading to higher accuracy and faster completion times.
- Scalability: Services can easily scale up or down based on business demands, providing flexibility without the complexities of hiring or letting go of staff.
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“Kendlebell Naas offers a smooth and professional telephone answering and message service. For us it’s the perfect solution for inbound calls and enquiries and we would recommend them to anyone looking for a similar type of service.”
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"I've partnered with Kendlebell since 2017, through two separate psychotherapy clinics. Throughout this time their service has always been outstanding. They've looked after our booking system during this time from end-to-end; including inbound calls, outbound calls, emails and diary management. Given our field of work, some situations and queries can be delicate, and can require a good base level of knowledge to respond to. Kendlebell Naas have always gone above and beyond to understand our approach, and always apply themselves as professionally as possible. Not only are they professional in their work - they're efficient, quick to respond, polite, and always ready to adapt to change. It's a huge reassurance to have them look after our front of house. Personally, I couldn't recommend them enough!"
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“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.”
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“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.”
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“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.”
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“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.”
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“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.”
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“We have been using Kendlebell Naas services for a number of months now and would highly recommend them. Phone calls were becoming very difficult to manage and we were losing business. Now 90%+ of our calls and appointments are being looked after by Kendlebell Naas, allowing us more time to take care of other aspects of the business.”
