Our two week free call answering trial is popular, in the last two years we have only had two clients not take the service up after the trial. One was a chamber of commerce who were happy to return to missing c10 phone calls a day. And the other a removal service whom I am sure will come back. We have a wide range of clients. Which is not an issue for us, in terms of call volume, handling style or general needs. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help (and not just phone services). With Kendlebell Naas calls do not go unanswered, enabling our clients to stay connected with their callers. Some of our customers divert all calls to us, for others we simply act as overflow.
This means that no potential business is lost via missed calls. So who is Kendlebell Naas for? That can be a little bit hard to answer. In terms of clients we are dealing with, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. If you have a phone, if you are in business, we can help.
Complete the Trial
Prospective clients come to us with different needs but with same desire to remove the stress of some or all phone handling. We had one client in particular started with us last year. Some of the senior team were anxious in relation to engaging a call answering service but as soon as they started the trial, these anxieties were quickly eased. They have gone with our virtual receptionist option which is call answering plus call transferring. Which would be an option many of our solicitors do opt for. They are happy with the service and find dealing with our professional personal assistants comes very easy. Plus since they started to utilise the service they have taken on 4 staff, but call answering remains with us.
Whether clients want to use of service so calls aren’t missed, enabling them to stay connected to their clients. Or clients are looking to remove some pressure from their staff or themselves, we can help.
Freeman Plumbing
David Freeman of Freeman Plumbing Services is a client of ours who completed a call answering trial and then came aboard. This is what he says about Kendlebell Naas:
“We have been using Kendlebell Naas services for the past couple of months for our Plumbing business. The use of the phone answering service allows our company’s time management to run efficiently, while being able to manage customers and jobs in an orderly fashion.
Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable.
Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business.”
David initially came on-board for call answering, but we have added more admin work since then. With our team now saving David c10hrs admin a week.
Hours
For the most part our clients avail of our service Monday to Friday, 8.30am to 6.00pm. But if you wish to have 24/7 call answering, we can answer your phone all the time, or if you want just out of hours and so on.
Prices
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
Unlike others in this industry our prices are published on our website here: Kendlebell Naas Price Tariffs
Landlines
Plus you save on recruiting, training, providing a work space and so on. We also provide localised landline numbers, so you can have a presence nationwide. A Kildare number, a Galway number and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out. And can also make getting away from work much easier, meaning you can stay connected when you need to and disconnect when you need too.
Trial for Call Answering
Our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
Recruiting good quality front of house/receptionist staff is a difficulty for many businesses at the moment, whether there is a lack of suitable candidates or the cost is prohibitive. Changes in the workplace in terms of hybrid and remote working has changed the environment, many offices have become fractured. From start-ups to established businesses, whether you have been around for days or decades, our services can help. What do we do? We save businesses money and drive-on productivity. Our two week free call answering trial is free, and enables you to see all the benefits! Meaning you can see the service in action, at no cost! In simple terms we are “for you” in terms of giving you and your team your time back. Enabling you to focus on revenue generation and areas where your specialise. And “for you” in that our services are universal in many ways, most businesses and business people have phones after all.
For example, we do not believe you should be spending money on marketing if you can’t handle call volume. There is no point in going to the expense of running an AdWords campaign, encouraging people to visit your website and make contact. If all the calls are going to be missed or go to voicemail. With Kendlebell Naas calls do not go unanswered. Some of our customers divert all calls to us, for others we act as overflow.
This means that no potential business is lost via missed calls. If you have a phone, if you are in business, we can help you operate more effectively. Our services are wide ranging, they are largely phone based primarily inbound calls, but we also do outbound. Diary management, form filling, payments and much more. Cost and capacity do play a part in what we do but top of it all, but really we sell time, trust and peace of mind. And it is important to remember missed calls, are lost revenue.
Our Customers
What do we do? Well, our services are customisable, we operate as directed by our customers. This means that there is variation customer to customer in terms of how we operate.
Healthcare and Medical
Our services are customisable, we operate as directed by our customers.
- We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
- Take/place payments – through your website
- Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
- No missed calls
Tradespeople
Our services are customisable, we operate as directed by our customers.
- We can capture all your calls 8.30am to 6.00pm, Monday to Friday (24/7 also available), missed calls, are lost revenue
- Enhance professionalism
- Enable you to work undisturbed
- Filter calls based on a set list of questions
- No missed calls
Legal Profession
Our services are customisable, we operate as directed by our customers.
- Answer all calls, missed calls, are lost revenue
- Prioritise who you speak to and when – call transferring
- Capture new clients and their details
- Professional, trained agents
- No missed calls
Generally
What do we do? Well, our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.
- Answer all calls, missed calls, are lost revenue.
- Calls dealt with as prescribed
- Messages can be relayed by email, text or both, to individual or multiple team members
- Professional, trained agents
- No missed calls
Prices Free Trial
Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the free trial here.
Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
See our tariffs here: Kendlebell Naas Price Tariffs
See you cost calculator here.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
How a business engages with their customer base says a lot about their attitude to clients, customers, patients. For those in the medical field, physiotherapists, podiatrists, dentists and others, most patients will call. We in Kendlebell Naas provide three main call answering options: Telephone Answering, Virtual Receptionist and Customer Helpdesk. Our clients choose when we can answer those calls, be that some or all, we are flexible. And with our diary management service we can also handle appointments. In the short piece below I will cover diary management – why you should outsource, please feel free to reach out if you have any additional questions here.
See more on our call answering service blogs here: Benefits of Call Answering, Telephone Answering In-House vs Outsourcing, Work Smarter, and more here.
When a caller rings their physiotherapist to change an appointment for example, they expect the call to be answered and dealt with immediately. There isn’t really much room for a lag in terms of handling the call. This is were diary management comes in. Many of our clients, in particular physiotherapists, podiatrists and others in the medical field, provide us with access to their diary system, for diary management purposes!
Why is Diary Management important?
Our call answering service ensures that no calls are missed, but the handling of appointments is the real issue, not just the call being answered. And this is why diary management is hugely important. By giving us access to your diary there is no time lag!
Why do businesses opt for our diary management service?
So Kendlebell Naas can:
- Make appointments
- Change appointments
- Cancel appointments
- Maintain your professional image
Enabling us to manage your diary enables your in house team to focus on the client(s), while no calls are being missed.
The hidden plus: Cancellation filling is key to Diary Management
A service often required by our clients using us for diary management is cancellation filling. It is often not feasible for an in-house team member to make outbound calls to a waiting list, but we can. Obviously, we do try an maintain the appointments in a way in which there are no gaps, but should gaps arise, we can certainly fill them as soon as possible. We can also move appointments if you are one of your team is unwell, has a family emergency etc. This is something that our customers do find particularly useful, as it is usually unfortunately, required at times of stress.
We Deliver Results
Our services: Telephone Answering (message taking), Virtual Receptionist (Call transferring) and Customer Helpdesk (order taking) deliver real life benefits for our clients. From very simple things like deterring tyre kickers and cold callers, to improving the customer experience. We give our time so our clients don’t have to. Take the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity also. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
How a business engages with their customer base says a lot about their attitude. Do your clients, patients, customers chose to contact you? And why do they contact you via that medium? Communication has changed over the last couple of years. Many people today prefer to send a text, email, voicenote or social media message with family and friends. But there is one sector where this trend has not taken hold, customer service. Before we look at customer service, what is customer service? In a nutshell, customer service is providing assistance and help to consumers before and after they carry out a purchase. This means that prospective clients are included in this sphere, often this isn’t considered. As you’ll see below, most customers prefer to call and this is where we in Kendlebell Naas can help.
A recent study by the CFI Group found that 76% of all consumer prefer the traditional medium of phone calls, when reaching customer support. Is there a split between younger and older you say? The statistics would suggest that there isn’t. More Baby Boomers than Generation X, Millennials or Generation Z phone in to reach customer support, but phone calls are the preferred medium for all age groups. Many issues are pretty easily resolved, an appointment rescheduled, directions given and so on.
According to Zendesk (2019), 81% of consumers say a positive customer service experience increases the chances of them making another purchase. In terms of customer service experiences: slow answers, long wait times, missed calls and voicemails would all be in the negative experience box. Providing a good customer services extends from the prospecting stage, before the consumer has even made a purchase. Plus good customer service, can encourage current clients to buy more and deter clients from switching. A massive 95% of consumers say that customer service is important for brand loyalty (Microsoft Dynamics 2018). 60% of consumers have left brands because of poor customer service. Customer retention is cheaper than customer acquisition, spending a few euros on support may well be a better spend than spending money on more Google Ads.
If you think that perhaps technology can resolve your customer services issues, think again. Automated phone systems are the bane of all customer service experiences, with 56% of all customers listing it as the most frustrating part of any poor customer service experience (Zendesk, 2019). Perhaps more of a larger company issue. Just above limited hours customer support (53%) and having to repeat ones self (45%).
With Kendlebell Naas calls do not go to an automated system (although we can also build these) or go unanswered. Some of our customers divert all calls to us, for others we act as overflow, we fill the need. This means that no potential business is lost via missed calls or negative experiences. Our services are customisable. If you have a phone, if you are in business, we can help you operate more effectively. Enabling you and your team, to focus on core/current work, without being detrimental to other work or possible work.
Healthcare and Medical
Our services are customisable, we operate as directed by our customers.
- We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
- Take/place payments – through your website
- Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
- No missed calls
ings, who answers the call? We can help.
Legal Profession
Our services are customisable, we operate as directed by our customers.
- Answer all calls
- Prioritise who you speak to and when – call transferring
- Capture new clients and their details
- Professional, trained agents
- No missed calls
Generally
Our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.
- Answer all calls
- Calls dealt with as prescribed
- Messages can be relayed by email, text or both, to individual or multiple team members
- Professional, trained agents
- No missed calls
Prices Free Trial
Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the free trial here.
Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
See our tariffs here: Kendlebell Naas Price Tariffs
See you cost calculator here.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
People often ask us who is our business for? And when is comes down to the answer is quiet simple. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help. Whether you have no staff, a full front of house team or a couple of call centres, we have clients in each category. If all the calls are missed or going to voicemail, if calls are unanswered. We can help. If staff are becoming burnt out or unable to do core work due to continual distraction. We can help: everyone, yes everyone, but really that is a foolish thing to say though isn’t it? So who is our service really for? It is for those that care, care about customer experience and staff experience.
Our call answering solutions tend to benefit both, improved service, reduced stress, much better experience. We help those that care. If you are content to lose business via missed calls, if you are happy to lose staff due to burn out, if reputational damage is not a concern, then our service is not for you. In terms of clients, we are dealing with, we have a wide range of client. Physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more.
Professionals: The Solicitor
We are dealing with lots solicitors, some have staff some don’t, some use us only as overflow, some as the main switch. The options are endless, we are very flexible.
Here is an example of why to use our services: Imagine you have decided to put an end to your marriage. You call the first solicitor, she is highly recommended, a one woman band, the calls ring out (and no response comes). A few days later you call a 2nd solicitor, just as highly recommended, a family practice. But you get a voicemail and no response to the couple you leave, you even call to their office but no one was there. You call a 3rd solicitor not as highly recommended but the call is answered, by one of our experienced Personal Assistants.
Our Personal Assistant, Mary takes your details noting it is best to call you before 1pm as the kids are in a camp this week. Mary says the solicitor in the firm, Angela whom deals with Family Law cases, will call you back as soon as possible. The following day Angela calls you at 11.30am, ready to get the ball rolling for you in relation to separation/divorce. A week later the receptionist from the 2nd practice calls you. With some vague excuse as to why your calls were missed, wondering if you would like to arrange a meeting. You don’t you have already spoken to Angela twice, and have a meeting arranged.
Prices
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tarriffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
See our tariffs here: Kendlebell Naas Price Tariffs
Kendlebell Naas
Why do businesses come to us? Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly. Plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide. When comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation. I don’t think many new staff would allow you to trial their services.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
I was speaking with a fellow member of a networking group yesterday, lets call him Josh. Josh was asking me about the prospective clients I am looking for? He seemed to think – having know me a couple of months that we only want to replace full-time staff units. This is not the case, we are happy to answer calls in-conjunction with a reception team. Answering as overflow, as lunch cover, as sick cover, as maternity cover, after lunch on a Tuesday, on the last Friday of the month and so on. Our clients generally choose when to divert their calls to us. Our clients can pick and choose over the course of a day, week, month when this is. For example, when Mary is going on lunch or to the bathroom. Or when John is doing a school run. Our clients decide when we answer and our clients decide how we answer. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help. No business whether a large established one or a start-up wants calls missed.
So back to Josh’s question, who is Kendlebell Naas for? In terms of clients we are dealing with currently, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. That is the long answer. The short answer is: If you have a phone, if you are in business, we can help.
Prices
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. Our services cost c70% less than a in-house person (and we provide more capacity). Also given that our clients choose when to divert to us, they can do so in a way that enables maximum performance from their in-house team (or when the team is away).
See our tariffs here: Kendlebell Naas Price Tariffs
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from additional stress like who is covering the phones today and so on. Plus our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, some clients place use in the first line of call answering to operate as a switchboard and nip these calls in the bud. Right the way to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. And importantly our clients choose when we answer. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
All the best,
Ross Hamilton
Career goals come in all shapes and sizes, but certain threads are universal. The vast majority of people want a better work-life balance for instance. Each week on a Monday we feature a quote on our social media channels. The topics vary but we do try to pick good ones! The quotes below could be covered under 3 headings: work-life balance, being of value to society/your family and good customer service.
Quotes
Did you ever hear about the business with no phone? The answer is no. Did you did you ever hear about the business that never answered the phone? Ok, you have rang a few like that, but they tend not to stick around. Why? Because customer/caller experience matters. If experience isn’t your strategy, you’re doing it wrong! According to PWC 73% of consumers point to experience as an important factor, only behind price and quality. 42% would pay more for a friendly, welcoming experience. A whooping 65% of US consumers find a positive brand experience more influential than great advertising. So if someone calls your business, and a call is not answered, what does that say about your business? How would you feel if a business you called treated you like that?
Not every business answers their phone calls. And of the calls that are answered a large and growing number are answered by call answering services. These companies include physiotherapists, accountants, solicitors, estate agents, construction companies and many more. In fact, anyone can use a call answering service. That includes you. Does your business need an answering service? If you want to make sure your callers always reach a real person, but you or your team are unable to answer every call (or just don’t want to). Then it may be time to consider using the services of a call answering service.
Call Answering
In simple terms, a call answering service is a company, that you hire to answer your business phone line for you. Answering services and virtual receptionists come in many shapes and sizes. But at the core driver for all is the same, the services are built on the same basic value, making sure callers reach a live human being representing another’s business, particularly when that human can’t be you or one of your team members.
One Person Business
For one person operations, an answering service allows your business to be available at all times, during the standard working day, while ensuring you have the time to eat, focus, have meetings and even take days off. This buffer is a plus for the reasons mentioned while also adding scale which brings a certain credibility to a business.
Medium or Large Sized Business
If you have an in-house receptionist or a small team of receptionist who answer your calls, call answering services can act as addition support or back-up. Covering lunch times and holidays and so on, perhaps enabling a receptionist in a solicitors to do some typing undisturbed and so on. Perhaps you just want your calls answered on Monday mornings and Friday afternoons, flexibility is part of what we do.
Why use an answering service?
Why would you take on the cost of an answering service? All your information is on your website and social media channels. 65% of customers still prefer a phone call over other means of connecting with business. Plus after one bad experience, around 80% of consumers say they would rather do business with a competitor (Zendesk).
Call Answering Options
There are different call answering options (these are the definitions that we use):
- Call Answering: the standard service we provide with details taken and a message relayed, we offer customised call answering so we answer as directed by you.
- Virtual Receptionist: which is the above, plus call transferring
- Interactive Voice Responses (IVR): we can build these systems for you, press one for support, press two for accounts, press three and so on, plus we can answer the call depending too as selected.
Add-ons: Diary Management would be one of our main add-on services which many of our customers particularly those in the medical field avail of.
Call Answering Benefits
What can a high quality answering service do for you and your business:
- Answer calls quickly & professionally
- Optimise the caller experience through empathetic and personal call handling
- Ensure calls/messages get routed to the right people at the right times
- Help you grow and scale your business on your own terms
- Give you time away from the phones to tend to other aspects of the business or for down time
- Allow you to not lose business to sick or holiday days, your phone is always attended
- Filter or screen junk calls
- Provide a structure in terms of how calls are answered and handled, that is systematic
The Pro and Cons
As with any choice you make with your business the decision to use an answering service requires careful though and consideration. One of the reasons we offer a two week free trial for call answering is to enable businesses to see how our service works for them in action. You are investing in your customer’s experience and your business’s future after all. And although any business can use an answering service, not every business should.
The Cons
Answering Service Cons:
- Costs more than voicemail or an automated tool
- Limited to the call answering instructions and information you provide to the service
- Variable quality between providers (the cheapest is rarely the best option)
The Pros
Answering Service Pros:
- Flexible and customisable
- Is more cost effective than hiring a full-time or part-time employee
- Ensures callers can reach a real person when you or your team are unavailable
- Reduces the number of callers reaching out to your competitors
- Captures more opportunities
- Allows for outsourcing or flexi-work in relation to other work often done by a receptionist
Are you unsure?
As with any choice Your business’s customer support reputation and growth potential are on the line. Moreover, the wrong provider can create more headaches and work against you in terms of problem solving. Look for a provider with a stellar reputation for customer care. Companies large and small use answering services to answer the phones. Larger companies with customer service teams or departments using answering services as support or backup. Smaller companies and one-person businesses rely on answering services some or all of the time as their primary receptionists.
Not sure if you need a call answering service? Here are some questions to think about.
Do you have the budget for a full-time or even part-time employee? (Don’t forget about costs such as hiring, holidays, providing a work space and so on)
Who covers the phone if the in-house staff are out of the office?
What days and times of day do your calls tend to come in?
What type of business do you run? Are you in a high-touch industry such as healthcare, law, home services, where responsive, personal service can make or break your business?
What are your long-term goals for gaining and retaining customers or clients?
The Bottom Line:
If it is important that your callers reach a real person – but your business is unable to ensure this happens – you should strongly consider using an answering service.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – Here to help.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
Two clients finished our two week free call answering trial on Tuesday, and thankfully both have decided to come aboard. You could call it a win win, for both ourselves the provider and the clients too. The two clients are from different ends of the spectrum – which is not an issue for us, in terms of call volume plus their needs are slightly different too. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help (and not just phone services). With Kendlebell Naas calls do not go unanswered. Some of our customers divert all calls to us, for others we simply act as overflow.
This means that no potential business is lost via missed calls. So who is Kendlebell Naas for? That can be a little bit hard to answer. In terms of clients we are dealing with, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. If you have a phone, if you are in business, we can help.
Completed Trial
Back to these two new clients, with different needs but the same desire to remove the stress of phones ringing and staffing. One is a well established solicitors firm, with a number of solicitors based in two locations, they were having issues around staffing and calls were being missed. Some of the senior team were anxious in relation to engaging a call answering service but as soon as they started the trial, these anxieties were quickly eased. They have gone with our virtual receptionist option which is call answering plus call transferring. Which would be an option many of our solicitors do opt for. They are happy with the service and find dealing with our professional personal assistants comes very easy.
The other new client is an alternative medical clinic, with a number of staff and they have a receptionist, but she didn’t want to work Friday’s anymore. Plus she doesn’t start her other days until 9.30am, so there was a void in the mornings. They did first look at finding in-house staff for the Friday but were unsuccessful. They were apprehensive in relation to using a call answering service, initially. But then found the service to be benefit from the outset. We are answering calls all day every Friday and between 8.30am and 9.30am the other days, plus we are doing diary management, making new appointments with new and old clients, moving and cancelling appointments and so on. Plus the receptionist is away on holidays in the coming weeks so we will be providing full cover for that week too.
Freeman Plumbing
David Freeman of Freeman Plumbing Services is a client of ours who completed a call answering trial and then came aboard. This is what he says about Kendlebell Naas:
“We have been using Kendlebell Naas services for the past couple of months for our Plumbing business. The use of the phone answering service allows our company’s time management to run efficiently, while being able to manage customers and jobs in an orderly fashion.
Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable.
Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business.”
Hours
For the most part our clients avail of our service Monday to Friday, 8.30am to 6.00pm, so we always new last Tuesday the 19th was going to be a high call volume day, as the previous Friday was Good Friday and Monday a Bank Holiday. But if you wish to have 24/7 call answering, we can answer your phone all the time, or if you want just out of hours and so on.
Prices
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tarriffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
Unlike others in this industry our prices are published on our website here: Kendlebell Naas Price Tariffs
Landlines
Plus you save on recruiting, training, providing a work space and so on. We also provide localised landline numbers, so you can have a presence nationwide. A Kildare number, a Galway number and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out.
Trial for Call Answering
Our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
This may not come as a surprise to you, but not every business answers their phone calls. And of the calls that are answered a large and growing number are answered by call answering services. These companies include physiotherapists, accountants, solicitors, estate agents, construction companies and many more. In fact, anyone can use a call answering service. That includes you. Does your business need an answering service? If you want to make sure your callers always reach a real person, but you or your team are unable to answer every call (or just don’t want to). Then it may be time to consider using the services of a call answering service.
In simple terms, a call answering service is a company, that you hire to answer your business phone line for you. Answering services and virtual receptionists come in many shapes and sizes. But at the core driver for all is the same, the services are built on the same basic value, making sure callers reach a live human being representing another’s business, particularly when that human can’t be you or one of your team members.
One Person Business
For one person operations, an answering service allows your business to be available at all times, during the standard working day, while ensuring you have the time to eat, focus, have meetings and even take days off. This buffer is a plus for the reasons mentioned while also adding scale which brings a certain credibility to a business.
Medium or Large Sized Business
If you have an in-house receptionist or a small team of receptionist who answer your calls, call answering services can act as addition support or back-up. Covering lunch times and holidays and so on, perhaps enabling a receptionist in a solicitors to do some typing undisturbed and so on. Perhaps you just want your calls answered on Monday mornings and Friday afternoons, flexibility is part of what we do.
Why use an answering service?
Why would you take on the cost of an answering service? All your information is on your website and social media channels. 65% of customers still prefer a phone call over other means of connecting with business. Plus after one bad experience, around 80% of consumers say they would rather do business with a competitor (Zendesk).
Call Answering Options
There are different call answering options (these are the definitions that we use):
- Call Answering: the standard service we provide with details taken and a message relayed, we offer customised call answering so we answer as directed by you.
- Virtual Receptionist: which is the above, plus call transferring
- Interactive Voice Responses (IVR): we can build these systems for you, press one for support, press two for accounts, press three and so on, plus we can answer the call depending too as selected.
Add-ons: Diary Management would be one of our main add-on services which many of our customers particularly those in the medical field avail of.
Call Answering Benefits
What can a high quality answering service do for you and your business:
- Answer calls quickly & professionally
- Optimise the caller experience through empathetic and personal call handling
- Ensure calls/messages get routed to the right people at the right times
- Help you grow and scale your business on your own terms
- Give you time away from the phones to tend to other aspects of the business or for down time
- Allow you to not lose business to sick or holiday days, your phone is always attended
- Filter or screen junk calls
- Provide a structure in terms of how calls are answered and handled, that is systematic
The Pro and Cons
As with any choice you make with your business the decision to use an answering service requires careful though and consideration. One of the reasons we offer a two week free trial for call answering is to enable businesses to see how our service works for them in action. You are investing in your customer’s experience and your business’s future after all. And although any business can use an answering service, not every business should.
The Cons
Answering Service Cons:
- Costs more than voicemail or an automated tool
- Limited to the call answering instructions and information you provide to the service
- Variable quality between providers (the cheapest is rarely the best option)
The Pros
Answering Service Pros:
- Flexible and customisable
- Is more cost effective than hiring a full-time or part-time employee
- Ensures callers can reach a real person when you or your team are unavailable
- Reduces the number of callers reaching out to your competitors
- Captures more opportunities
- Allows for outsourcing or flexi-work in relation to other work often done by a receptionist
Are you unsure?
As with any choice Your business’s customer support reputation and growth potential are on the line. Moreover, the wrong provider can create more headaches and work against you in terms of problem solving. Look for a provider with a stellar reputation for customer care. Companies large and small use answering services to answer the phones. Larger companies with customer service teams or departments using answering services as support or backup. Smaller companies and one-person businesses rely on answering services some or all of the time as their primary receptionists.
Not sure if you need a call answering service? Here are some questions to think about.
Do you have the budget for a full-time or even part-time employee? (Don’t forget about costs such as hiring, holidays, providing a work space and so on)
Who covers the phone if the in-house staff are out of the office?
What days and times of day do your calls tend to come in?
What type of business do you run? Are you in a high-touch industry such as healthcare, law, home services, where responsive, personal service can make or break your business?
What are your long-term goals for gaining and retaining customers or clients?
The Bottom Line:
If it is important that your callers reach a real person – but your business is unable to ensure this happens – you should strongly consider using an answering service.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – Here to help.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.