Work has changed over the last couple of years. Zoom is the new normal for a meeting, people are doing school drops and collections as part of their standard day – while working. In particular the location of where people work, when people work: earlier mornings, later evenings and bigger breaks for instance. These changes have not been without their own challenges. And this is where we in Kendlebell Naas come in with our “Remote Working Toolbox”: phone numbers, business addresses, call answering and much more. You could call our “Remote Working Toolbox” a “Work from anywhere Toolbox”, why? Because our services can work for you whether you are in Ballydehob or Bali. We have clients from across the globe using our services to enrich their offering.
Through the various services provided by Kendlebell Naas, you can deal with the various challenges presented by remote and/or hybrid working in a seamless way. Whether you are an established business or a start-up. Our services can be utilised long-term or short-term, as overflow, sick cover, holiday cover for instance or as your front of house permanently.
Set-up
Through our services we can pull your team back together while enabling them to remain decentralised. Or add scale if you are a one person operation. Setting up phone numbers and Telephone Answering/Virtual Receptionist with us is usually straightforward – less than 4 hours. 24/7 call answering is also available set-up generally takes 24hrs, depending on complexity of calls. The turnaround on Diary Management can be a little longer perhaps 24hrs. We have staff trained on Cliniko, TM3. Google Diaries, Citrix, PPS & Jane App. There is some anti-money laundering documentation required for the registered business address but we would normally confirm in less than 24hrs.
Prices
Prices do vary upon which services are opted for. Telephone numbers are from €20 per month, Telephone Answering is from €55 per month (plus a flat rate of €35 if call transferring), Diary Management is €30 per diary and a registered business address is €360 per annum, plus postage (you can also opt for collection or scanning if you so wish). Prices are ex VAT. All in all you could centralise you office with us, starting from €135*. If to fully immerse yourself in our services you may be able to go fully remote, saving huge premises related costs, plus huge environmental benefits, see more here.
Free Trial for Telephone Answering
We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of an in-house receptionist, with more hours covered. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Whether you are a one woman or one man show or part of a bigger organisation, missing calls is bad business. Not only are customers happier to call businesses. But these calls are not 2 or 3 BUT 10 to 15 times more likely to generate a sale or follow-up activity than a digital submission form. Which is why services like ours at Kendlebell Naas can really aid people in business. Do you miss business? Do you miss calls? We can help.
Humans
The average person speaks between 125 to 175 words per minute. People can listen at a rate of up to a whooping 450 words per minute. How fast can the average typist type? Just 38 – 40 words per minute, and that is not on a smart phone, that is on a keyboard. Most consumers are happy to carry out certain transactions out online – ordering a pizza for instance. But if calling their accountant or solicitor people still want to talk to the office etc. Check out “Your Customers Still Want to Talk to a Human Being – in the Harvard Business Review here.
Our team of dedicated Person Assistants are the front of house for a wide range of businesses from accountants and solicitors to physiotherapists and podiatrists to plumbers and electricians. Over the last couple of years, more and more companies have started to compete mostly on customer service experience. Up from 36% in 2012 to 89% in 2016, see more on this here.
For most of our clients and service costs hundreds of euros, but what does poor customer service cost business? A Customer Service Barometer study jointly conducted by American Express and Ebiquity found that 55% of consumers who intended to make a purchase have backed out because of poor customer service. See more on that here.
According to New Voice Media, poor customer service is costing US businesses $75 billion a year, see more here. The survey, based on independent research among over 2,000 US adults found that top reasons for leaving included: feeling unappreciated (40 percent), not being able to speak to a person (33 percent), being passed around to multiple agents (30 percent) and being put on hold for too long (28 percent). 17 percent had such low expectations of the customer experience that they didn’t even bother contacting support about their service issue before switching companies.
Free Trial for Telephone Answering
We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of an in-house receptionist, with more hours of answering available. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer.
The nature of work is changing, having become much more decentralised, with hours much more varied than in the past. Through the various services provided by Kendlebell Naas, you can deal with the various challenges presented by remote and/or hybrid working in a seamless way. What services are in our “Remote Working Toolbox”? Phone numbers (both geographic and non-geographic), telephone answering services (including call transferring), diary management, registered addresses and mail forwarding. Plus a few additional services like outbound calling and boardroom rental.
Set-up
Through are services we can pull your team back together while enabling them to remain decentralised. Setting up phone numbers and Telephone Answering/Virtual Receptionist with us is usually straightforward – less than 4 hours. The turnaround on Diary Management can be a little longer perhaps 24hrs. We have staff trained on Cliniko, TM3. Google Diaries, Citrix, PPS & Jane App. There is some anti-money laundering documentation required for the registered business address but if everything is in order, we would normally confirm in less than 24hrs.
Prices
Prices do vary upon which services are opted for. Telephone numbers are from €20 per month, Telephone Answering is from €55 per month (plus a flat rate of €35 if call transferring), Diary Management is €30 per diary and a registered business address is €360 per annum, plus postage. Prices are ex VAT. All in all you could centralise you office with us, starting from €135*. If to fully immerse yourself in our services you may be able to go fully remote, saving huge premises related costs, plus huge environmental benefits, see more here.
Free Trial for Telephone Answering
We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of an in-house receptionist, with more hours covered. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Three Reasons to Outsource your Telephone Answering and Holiday and Relief Telephone Answering Service.
Business hours are shifting – people a working from home – in between school runs. This is were Kendlebell Naas come in, our team of experienced Personal Assistants are “on” for every call. Ready to answer your calls in a consistent, professional and engaging manner. Plus our services are provided for less than the cost of the in-house alternatives, you get more for less with Kendlebell Naas. That said our services are not all about cost, improved customer experience is also a big positive. Our general hours of operation are Monday to Friday, 8.30am to 6.00pm (out of hours also available), no holidays, no sick days, no breaks, no force majeure, no paternity leave, no maternity leave, if the phone rings we answer the call. Usually in 3 rings (9 seconds) or less.
Given the difficulties around recruitment at the moment and the time involved in; going through CVs and interviewing candidates. Why not seek a service rather than a employee?
Set-up
Setting up with us is usually straightforward – less than 4 hours. We require some information from you in relation to your business and staff, along with guidance on how you would like calls dealt with and so on. When our end is ready we then provide you with a divert number to divert to. How you divert to us is again up to you, be that unconditional (all calls) or conditional (busy, unanswered, etc.).
When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks a Mark and Mary are gone holidays! See this Forbes article “The Pros and Cons of Outsourcing” here.
Free Trial
We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here.
Results for you!
No more:
- Tyre kickers! Yes, no more tyre kickers!
- Missed calls!
- Distractions, when you are trying to concentrate.
- Silent voicemails!
Results for your clients!
- Unanswered calls – no more
- No more call ping pong
- Feeling of appreciation
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Three Reasons to Outsource your Telephone Answering and Holiday and Relief Telephone Answering Service.