Telephone Answering
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial, usually a two week free trial. Why? To enable prospective clients to see the benefits of our service for themselves (and/or other staff members). Our service is not all about saving money, all though we do (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here. In the simplest terms, just dip your toe and see how we go! This trial is two weeks long, at no cost to you with no obligation or no risk!
Customisable
Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article “The Pros and Cons of Outsourcing” here.
In terms of customisation say a IT company are a good example, maybe we operate their main switch board. So we are the primary point of contact. All sales and account calls are sent to the relevant team members, via patch and message. But support calls are advised to log their calls via email, and an email is given.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. Who generally won’t work for two weeks for free. We offer a preliminary two week free phone answering trial, which should you go live with the service is the basis if your 1st invoice. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. If you have a very buzzy month this month, it is reflected the following month. Or if things are very quiet, vice versa.
Results for you!
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience – we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the preliminary two week pilot period, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
To see the benefits of our telephone answering services for yourself, get the ball rolling on a Free Trial here.
The Christmas holidays are fast approaching. And with Covid over the last few years, this one is a big one! Be that a week off, 10 days or 2 weeks, people are eager to make the most of it. Already having really well laid plans. We in Kendlebell Naas do provide short-term call answering support. The benefits of our service generally is wide ranging, but put simply: whether little or large, big or small, Kendlebell Naas will answer the call. With us you know that customers calls will be answered, by a professional team and will be dealt with accordingly.
If you are a one person operation who answers your calls when you are away? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are away? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? When no one is there where do the calls go? This is where, we come in, we can answer your calls effectively for you.
When you start to plan systems, be that holiday or sick cover, or even dealing with a fractured office of the now, understand that with us every call will be answered. Our services are flexible. Plus it is in our clients power when they divert to us, so we only answer the calls when you want us to: holiday cover, sick cover, overflow, relief and as your primary call answering option. We are flexible.
Holiday Cover
One can never plan too early. An employee has a legal entitlement to 20 holiday days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.
Here are the three main benefits of using us for holiday cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained during holiday period.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message above this.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
There seems to be a pretty nasty bug doing the rounds this week, which has confined many staff to their homes, and left workplaces short handed. But even an ill wind blows some good, and we have stepped in for a couple of businesses to lend a hand. The latest businesses to come aboard due to staff sickness have been a BER certifier, a physiotherapist practice (whom we also do diary management for), a solicitors practice and a printer/office equipment provide. At least two of these businesses, were under pressure anyway with their primary reception staff working shortened days, so I am hopeful we can over them a service around the edges going forward.
In Action
There is a lot going on in the world at the moment, much is out of our or your control. But what actions can you take yourself to protect your business? This is were we and our call answering services come in, if you are a one person operation who answers your calls when you are sick? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are sick? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? This is where, we come in, we can answer your calls effectively for you.
Plan
When you start to plan systems, cover and dealing with a fractured office of the future, understand that with us every call will be answered. Our services are flexible. Plus they work well as: sick cover, overflow, relief and as your primary call answering option as well. Also given the workplace of the future and the cost of childcare, many prospective staff are looking to work school and term-time. Our services enable people to utilise these employment opportunities, while also ensuring your calls are answer as customers expect them to be, when customers expect them to be.
Sick Cover
One can never plan too early. The average employee in the private sector in Ireland takes 6 sick days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.
Here are the three main benefits of using use for sick cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained sick period.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket.
In Conclusion
Alan Lakein is an author, he wrote: “How to Get Control of Your Time and Your Live” which has sold 3 million copies. Alan is quoted as saying “Planning is bringing the future into the present so that you can do something about it now.”
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
We live in a very immediate world, people want instant answers, fast responses. How do you treat your customers or prospective customers? According to Google: 70% of mobile searchers regularly call a business from a mobile ad search. Who answers your calls? Are people left on hold? 65% of people prefer to contact a business by phone – Invoca. Do you regularly miss calls? 85% of people whose phone calls aren’t answered will not call back – message-direct.co.uk. Our team of dedicated Personal Assistants, are professional call answerers, with 98.5% of calls answered in 20 seconds. And with a call abandonment rate of less than 0.5%. Our services; Call Answering and Virtual Receptionist, enable businesses to win on call experience. This can be especially important if you are in a crowded category like an estate agent, solicitor, tradesperson and so on.
Plus what is also really important is the effect our service can have on you or your team, in terms of productivity and stress levels. Gloria Mark’s study on distraction-prompted time found that distraction doesn’t just derail your mental progress. Which it does, for up to 1/2 hr afterward, seriously inhibiting productivity, but there are negative emotional effects too. “Our research has shown that attention distraction can lead to higher stress, a bad mood and lower productivity,” Mark wrote in the New York Times. Is a stressed individual, in a bad mood being constantly distracted from core work answering your phone calls? With us not only do your callers win on call experience, but you and/or your staff win on call experience too.
Our service is used, as an overflow/relief by many businesses, new are 2 examples below of sample customers/scenarios.
Professionals: The Solicitor
Imagine you have decided to put an end to your marriage. You call the first solicitor, she is highly recommended, a one woman band, the calls ring out (and no response comes). A few days later you call a 2nd solicitor, just as highly recommended, a family practice. But you get a voicemail and no response to the couple you leave, you even call to their office but no one was there. You call a 3rd solicitor not as highly recommended but the call is answered, by one of our experienced Personal Assistants.
Our Personal Assistant, Mary takes your details noting it is best to call you before 1pm as the kids are in a camp this week. Mary says the solicitor in the firm, Angela whom deals with Family Law cases, will call you back as soon as possible. The following day Angela calls you at 11.30am, ready to get the ball rolling for you in relation to separation/divorce. A week later the receptionist from the 2nd practice calls you. With some vague excuse as to why your calls were missed, wondering if you would like to arrange a meeting. You don’t you have already spoken to Angela twice, and have a meeting arranged.
Tradespeople: The Plumber
Imagine you have a plumbing issue in your house. You call the first plumber, he is highly recommended, you know his family (kind of!), the calls ring out (and no response comes), you try a few times. The days pass and you call a 2nd plumber, just as highly recommended, but you get a voicemail. All you seem to get is voicemail having made a few calls. You really just want a timeframe on this now, it isn’t the biggest or most urgent job. You call a 3rd plumber not as highly recommended but the call is answered, by one of our experienced Personal Assistants. Jane, she advises you that currently we are unavailable for that type of work, in the short term but would be available in 6 weeks.
Then you ring the 4th “plumber”, this guy is a bit of a handyman rather than a plumber but he is available. He comes out “fixes” the issue and the problem persists, and then as the weeks pass actually gets worse. When you eventually decide to go at the issue again, whom do you call? The 3rd plumber! Why? Because he appreciated your business, winning on call experience.
Differentiation
Is the action or process of differentiating or distinguishing between two or more things or people. Not only do our services facilitate this but we do so in a very cost effective way. We only charge you for the work that we do. Plus you decide when you divert your calls to us, be that on Mondays and Fridays, the 2nd half of every day, if you don’t answer your mobile or all the time.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. With us you will win on customer experience. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. There is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our free trial allows you to dip your toe in our services, at no cost, for two weeks.
See you cost calculator here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week free trial, stick with our services. We win on call experience, for callers and staff.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter and win on call experience while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including We help businesses work smarter & First Impressions Matter.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
Holidays have been booked people have made plans, a week here, 2 weeks there, the world has opened back up, and people are eager to make the most of it. There are issues with the war in Ukraine and the rising costs of living for sure, plus recruitment is becoming more and more difficult. We in Kendlebell Naas do provide short-term call answering support. The benefits of our service are wide ranging, but put simply: whether little or large, big or small, Kendlebell Naas will answer the call. When with us you know that customers calls will be answered, by a professional team and will be dealt with accordingly.
If you are a one person operation who answers your calls when you are away? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are away? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? This is where, we come in, we can answer your calls effectively for you.
When you start to plan systems, be that holiday or sick cover, or even dealing with a fractured office of the future, understand that with us every call will be answered. Our services are flexible. Plus it is in our clients power when they divert to us, so we only answer the calls when you want us to: sick cover, overflow, relief and as your primary call answering option. We are flexible.
Holiday Cover
One can never plan too early. An employee has a legal entitlement to 20 holiday days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.
Here are the three main benefits of using us for holiday cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained during holiday period.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket.
In Conclusion
Alan Lakein is an author, he wrote: “How to Get Control of Your Time and Your Live” which has sold 3 million copies. Alan is quoted as saying “Planning is bringing the future into the present so that you can do something about it now.”
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
Pilot Period
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial. Just dip your toe and see how we go! This trial is not one but two weeks, at no cost with no obligation or no risk! Why? To enable people see the benefits for themselves (and/or other staff members). Our service is not all about saving money (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here.
Customisation
Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article “The Pros and Cons of Outsourcing” here.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost.
Results for you!
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience – we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week pilot period, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
As the world turns back to “normal”, people are looking out across 2022 and looking for new ways to protect their businesses. There is a lot going on in the world at the moment, Covid, Ukraine, rising costs of living, things that are out of our control for most of us. But what actions can you take yourself to protect your business? This is were we and our call answering services come in, if you are a one person operation who answers your calls when you are sick? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are sick? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? This is where, we come in, we can answer your calls effectively for you.
When you start to plan systems, cover and dealing with a fractured office of the future, understand that with us every call will be answered. Our services are flexible. Plus they work well as: sick cover, overflow, relief and as your primary call answering option as well.
Sick Cover
One can never plan too early. The average employee in the private sector in Ireland takes 6 sick days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.
Here are the three main benefits of using use for sick cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained sick period.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket.
In Conclusion
Alan Lakein is an author, he wrote: “How to Get Control of Your Time and Your Live” which has sold 3 million copies. Alan is quoted as saying “Planning is bringing the future into the present so that you can do something about it now.”
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
How do you treat your customers? Do you regularly miss calls? Are people left on hold? Maya Angelou was a poet, memoirist and civil rights activist. She said “People will soon forget what you said. They will never forget how you made them feel.” And that feeling is important. Our team of dedicated Personal Assistants, are professional call answerers, with 98% of calls answered in 20 seconds. And with a call abandonment rate of less than 0.5%. Our services; Call Answering and Virtual Receptionist, enable businesses to win on customer experience. This can be especially important if you are in a crowded category like an estate agent, tradesperson and so on.
The Plumber
Imagine you have a plumbing issue in your house. You call the first plumber, he is highly recommended, the calls ring out (and no response comes). Then you call a 2nd plumber, just as highly recommended, but you get a voicemail and no response to the couple you leave, You call a 3rd plumber not as highly recommended but the call is answered, by one of our experienced Personal Assistants and we advise that currently we are unavailable for that type of work, in the short term but would be available in 6 to 8 weeks. Then you ring the 4th “plumber”, this guy is a bit of a handyman rather than a plumber but he is available. He comes out “fixes” the issue and the problem persists, and then as the weeks pass actually gets worse, when you eventually decide to go at the issue again, whom do you call? The 3rd plumber! Why? Because he appreciated your business.
Differentiation
Is the action or process of differentiating or distinguishing between two or more things or people. Not only do our services facilitate this but we do so in a very cost effective way. We only charge you for the work that we do. You decide when you divert your calls to us, be that on Mondays and Fridays, the 2nd half of every day, if you don’t answer your mobile or all the time.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. With us you will win on customer experience. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. There is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our free trial allows you to dip your toe in our services, at no cost, for two weeks.
See you cost calculator here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including We help businesses work smarter & First Impressions Matter.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
As the world turns back to “normal”, people are looking out across 2022 and planning their holidays. Whether you are going to San Franciso or Schull, Tubbercurry or Timbuktu, we can answer your calls for you. When you start to plan your holidays, understand that with us every call will be answered. Our services, particularly call answering; for holiday cover, is easily accessed. Also as overflow, relief and as your primary call answering option as well. Our services are very flexible too!
Holiday Cover
One can never plan too early. So if you are interested in holiday cover we would encourage you to get in-touch with us 2 weeks in advance of your departure. Why? Because we like to plan too! Here are the three main benefits of holiday cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained during the holiday period.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket.
In Conclusion
As Harper Reed, former Head of Commerce at Braintree said “The opportunity to step away from everything and take a break is something that shouldn’t be squandered.”
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
The Year that was…
How was 2021 for you, for some a year to remember, for others a year to forget. Change is always interesting, perhaps more so with the new year just ahead. As Albert Einstein once said; “The measure of intelligence is the ability to change”. But then so often people are afraid of change. How does one progress themselves or their business without it? Some people seem to think progressing is standing still. Mikhail Gorbachev is quoted as saying; “If you are not moving forward, you are moving backward.” What forward moves do you need to make in 2021? In terms of looking back on your business is there anything lessons you learnt in 2021? Are you trying to do to much? Are smaller tasks taking away from core work, is it time to delegate now?
Delegation
Many of our customers are small business, where the nature of business means everyone does a bit of everything, multiple people can and are asked to do the same job. Then as these businesses grow over time delegation comes into it, is the time to delegate now? Why outsource services? To enable business owner(s) to focus on what they do best; their core work, be that making stairs or selling homes. With various tasks being delegated be that payroll, credit control, search engine optimisation and so on.
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-up our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our free trial allows you to dip your toe in our services, at no cost.
See you cost calculator here.
Some people are very much against change, afraid of change, that is why with our Telephone Answering Services we offer a 2 week free trial. No cost, no obligation & no risk free trial. Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
George Bernard Shaw once said: “Progress is impossible without change, and those who cannot change their minds cannot change anything”.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.