Recruiting

Kendlebell Naas are currently looking recruiting for a Personal Assistants / Call Handlers, be that one full-time staff member or 2 part-time staff. Kendlebell Naas have been operating in Naas since 2007. We provide telephone answering and virtual receptionist services to a wide range of clients. Although most of our clients are based in Ireland, we have clients in Europe and Worldwide. Our business is built on delivering exceptional customer service.

Role(s)

Currently our team of Personal Assistants / Call Handlers work different days, times and so on. With some on 3 fixed days a week, others work 4 days and some are full-time. We are open Monday to Friday, 8.30am to 6.00pm, although most of the team work 9.00am to 5.00pm. The early morning and evening hours shared amongst the team. These positions are in office based (Ladytown Business Park Naas). There are no weekend shifts. The people required must have excellent written and spoken English with good keyboard skills. The ability to work under pressure and to deliver excellent customer service is a must. Previous experience of working in an office is a advantage, but not a requirement.

Full training provided. Excellent attendance and time keeping is a prerequisite for all candidates. €12.70 per hour starting salary (sub rates for U20s), with a review after a successful 6 month trial. Applicants should send a full CV and cover letter by email to [email protected] outlining why they think they are suitable to fill this role. Closing 24th March 2023, first interviews via zoom.

Our staff turnover is on the low side, but we know that our environment is not for everyone, it is fast paced and intense. We have a good team of good people, 

What we do: Personal Assistants / Call Handlers

Our telephone answering services gives our client’s employees and/or you the ability to focus on the task at hand. Our team of Personal Assistants/ Call Handlers answer your phone(s), so they can focus on what you need to concentrate on – in many cases generating revenue. Call transferring and diary management would also make up a big part of what we do. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you. Generally our client list is very diverse, solicitors, accountants, physiotherapists, podiatrists, dentists, architects, chartered surveyors, plumbers and many more. See more about our service here in blogposts, or these in particular: What do we do? or Telephone Answering Services Drive Efficiency

Recent article in Forbes: Call Centre Outsourcing: Pros, Cons & Best Practices here.

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for a fraction of the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience. 

Our team of Personal Assistants / Call Handlers handle your calls to to your exact specifications and requirements . Our services are totally customisable.  When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. 

Over the last few years, we have recruited, one or two Personal Assistants / Call Handlers joining a year since 2007. Many of our most recent recruits, have been family or friends of current staff, which is testament to the positive team/working culture we have build here.  

Kendlebell Naas provide Telephone Answering and Virtual Receptionist services to a range of clients, along with some additional services – like diary management. Our team of Personal Assistants answer calls Monday to Friday, 8.30am to 6.00pm . Whether it is Fulltime Cover, Holiday Cover or Over-flow Telephone Answering services you require please feel free to get in touch with us. We do offer a two week free trial for call answering, but businesses often opt for telephone answering holiday cover, where they pay a daily rate and then opt for the trial after. Our service is simple to use and in the simplest terms, we answer your calls when you want us too! 

Flexibility

Our services are flexible. In relation to relief cover, we will provide you with a divert number and you select the times you divert your calls to us. If you want us to only answer calls 12.00 to 5.30pm, let us know and divert accordingly. Perhaps you just want calls answered on Mondays and Fridays, let us know and divert accordingly. Maybe you want us to answer your phone when you can’t answer as an over-flow service, then what you do is conditionally divert to us, e.g. after the call rings for 8 seconds on your phone.

Holiday cover is also something that we provide, which can be a really beneficial service for a business person, in terms of mental health, embracing their surroundings and just enjoying oneself. See the official website of Tourism Ireland here. 

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services at a fraction of the cost of a full time receptionist. Our services enable businesses to be more efficient and productive. Using Kendlebell Naas to answer your calls makes  budgets go further, while also improving customer experience. Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable.  When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.  

The client experience is important, people do talk. Our call answering service will put you in their good books, if you have recently experienced some slippage. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here. 

 

Why?

Our team are specialists in telephone answering, think of us as just another outsourcing option. Much like other areas of your business – payroll, graphic design or SEO, outsourcing your call answering is as straightforward. Why? Because outsourcing is an efficient thing to do. 

• Increases productivity. Your team members don’t have to juggle tasks, they aren’t be constantly distracted. They can focus on their work.
• Improve customer retention: every business has a busy time. Our team can answer all your calls unconditionally or conditionally, all or some. No more calls ringing out or missed. Ultimately leading to higher retention levels.
• You save money: our dedicated telephone answering service is very cost effective. When using our services you don’t have to worry about spending money on, call related technology. Plus when your calls come in to us, we will answer them all in your business name.
• Pay for work done. With our call answering service you only pay for work done, seasonal business, fine, 500 calls this month, 250 calls next, not a problem! 

Be more efficient

Our primary services – telephone answering and virtual receptionist, enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. Why struggle with recruitment? Or have specialist staff dealing with cold callers and tyre kickers? Our specialist services come at c30% of the cost of an in-house receptionist.  

Part of our offering that usually interests newer businesses is postal addresses. We provide postal addresses in two ways – just as postal or a as a registered business. If you have other specific postage requirements please free free to get in touch here.

Our telephone answering services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here. 

Recruiting

Kendlebell Naas are currently looking recruiting a number of Personal Assistants, be that two full-time staff or 4 part-time staff. Kendlebell Naas have been operating in Naas since 2007. We provide telephone answering and virtual receptionist services to a wide range of clients. Although most of our clients are based in Ireland, we have clients in Europe and Worldwide. Our business is built on delivering exceptional customer service.

Roles

The roles advertised are to staff two full time positions as Personal Assistants. How that will be made up may vary. Currently our team work different days, times and so on. With some on 3 fixed days a week, others work 4 days and some are full-time. We are open Monday to Friday, 8.30am to 6.00pm, although most of the team work 9.00am to 5.00pm. The early morning and evening hours shared amongst the team. These positions are in office initially, with hybrid an option after training etc. where suitable. There are no weekend shifts. The people required must have excellent written and spoken English with good keyboard skills. The ability to work under pressure and to deliver excellent customer service is a must. Previous experience of working in an office is a advantage, but not a requirement.

Full training provided. Excellent attendance and time keeping is a prerequisite for all candidates. €11.50 per hour starting salary, with a review after a successful 6 month trial. Applicants should send a full CV and cover letter by email to [email protected] outlining why they think they are suitable to fill this role. Closing 1st March 2023, first interviews via zoom.

You may wonder why we are recruiting. We are looking to fill the hours of a team member who is planning to go to Australia. Plus due to growth we are also looking for someone else too. Our staff turnover in the last year has been less than 8%. See the benefits of part-time working here .

What we do: Personal Assistants

Our telephone answering services gives our client’s employees and/or you the ability to focus on the task at hand. Our team or Personal Assistants answer your phone(s), so they can focus on what you need to concentrate on – in many cases generating revenue. Call transferring and diary management would also make up a big part of what we do. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you. Generally our client list is very diverse, solicitors, accountants, physiotherapists, podiatrists, dentists, architects, chartered surveyors, plumbers and many more. See more about our service here in blogposts, or these in particular: What do we do? or Telephone Answering Services Drive Efficiency

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for a fraction of the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience. 

Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable.  When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. 

Over the last few years, we have recruited, as we have roughly grown at one staff member a year since 2007. Many of our most recent recruits, have been family or friends of current staff, which is testament to the positive team/working culture we have build here.  

Many businesses are looking at expanding in 2023, alongside reducing operating costs or minimising them. Kendlebell Naas can help with expansion and cost reduction! We enable companies to expand staffing (servicing) without increasing payroll. Our telephone answering and virtual receptionist services, enable businesses to work smarter. For instance in the case of legal firms, many receptionists in practices do a lot of typing amongst other duties, typing with a phone ringing can be hugely distracting. Distraction can reduce the quality of their work and so on. The ease of access of our services as an overflow or full time can be of huge benefit to businesses in this type of scenario. For most businesses if you were to contact us today, we could expand your team tomorrow.

2023

Companies’ recruitment plans are at their highest in six years with 90% of employers looking continue hiring in 2023 despite worries about an economic downturn, a new survey shows. Looking at the 2023 Hiring Trends and Business Outlook report based on a nationwide survey from Recruiters. Maureen Lynch, operations director at recruitment company Hays Ireland, said: “Despite headlines in recent weeks suggesting a period of economic uncertainty is on the horizon, our 2023 Salary & Recruiting Trends Guide paints a brighter picture and reaffirms that 2022 has been a positive year of economic growth in Ireland. Our data shows that, on balance, employers remain optimistic that 2023 will see further economic and job growth across sectors, including accountancy and finance, engineering, and healthcare.” 

Lynch said that challenges will persist in the year ahead as employers and employees “continue to grapple with the rising cost of living and inflation and a more cautious mood in the Irish tech sector. Skills shortages remain a persistent problem for employers, the majority of whom have had to increase wages to both attract new talent into the workplace and retain in-demand existing employees. This is a trend that shows no sign of slowing down in the year ahead,” she said.

Risk Free Recruitment

Many businesses are finding recruitment difficult at the moment. But often prospect employers have not looked at out-of-the-box alternatives. Expand your staffing without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? This is where we in Kendlebell Naas come in, our telephone answering and virtual assistant service. Why not let our team become part of yours? We can provide you with access to more team members without the associated costs, risks or hassle. No recruiting and all the stress that entails. Our two week free trial for telephone answering, is essentially risk free recruitment. No risks, no obligation and no cost.

In many ways engaging our services should be viewed as a  “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.

Kendlebell Naas vs Receptionist

In terms of available hours, our service vs a 9to5 in-house receptionist. We provide 2 1/2 hours more time a day, by finishing earlier, starting later and working through lunch. When annual leave is accounted for, an in-house receptionist works 232 days a year, we operate 252 days a year (as standard). There are certain unaccounted for costs/stresses our service removes: recruiting, training, providing equipment, a location and so on. But simply in terms of hours, for a fraction of the price, we offer via our standard service 770 hours more vs an in-house receptionist. We provide 2,394 hours per year as standard vs. a full-time in-house receptionist working 1,624 hours. Presuming they have no sick days, funerals and general force majeure during the year. 

Our Services & Customisation

Kendlebell Naas’ provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.

Kendlebell Naas – The Perfect Answer.

Additionally see more blogs here, including Remote Working Toolbox, Voicemail a Dinosaur and Outsourcing for Small Business. 

 

What do our clients think? See their testimonials here. Additionally see more blogs here. 

Using a call answering service like ours in Kendlebell Naas can really lift productivity of any business whether a small one person operation, a small or medium sized business or a multi-national. What are the actual benefits call answering services deliver? Taking call handling pressures away from yourself and employees, those with more pressing responsibilities can provide a number of benefits. At the beginning of a customer service experience, 90% of our respondents want to speak to a live agent. See more on this here. Are you providing your callers with this opportunity? Voicemail? Missed call?

Day to day, businesses can achieve more using a virtual call answering service than not in the following ways:

Focus

Our telephone answering services gives your employees and/or you the ability to focus on the task at hand. We answer your phone(s), so you can focus on what you need to concentrate on – in many cases generating revenue. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you.

Personal Assistants

More hands on deck as required. A physical receptionist answers call, yes, some. How many can one person answer? Our team of Personal Assistants can/will answer a multiple of this, at a fraction of the cost. Kendlebell Naas operate Monday – Friday, 8.30am to 6.00pm. Also, we provide the impression that you are part of a larger organisation, which is particularly beneficial for businesses starting out.

Relationships

The rapport is already built for you, a good rapport, your callers calls are not missed, they didn’t have to leave a voicemail. No more call ping-pong, where a caller keeps missing you and you them. They instead speak to one of our experienced Personal Assistants. And they are now a warm lead. Plus you get a SMS message, an email or both with their contact details. 

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience. 

Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable.  When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.  

The client experience is important, people do talk. Our call answering service will put you in their good books, if you have recently experienced some slippage. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

 

At the moment many businesses are finding recruitment difficult, and finding it increasingly difficult. Especially in relation to front of house, receptionist and admin roles. So what are the costs of in-house call answering (receptionist) vs an outsourced telephone answering service? According to indeed the average salary for a receptionist is €27,176 per year in Ireland. Based on 329 reported salaries on 19th November 2021. In terms of comparison, allowing for 20 calls a day, you would be looking at c€8,734 – 32% of an in-house staff member, if not less! Not only does our service cost much less, our standard week, is 47 1/2 hrs, Monday to Friday, 8.30am to 6.00pm. 

In-house Costs

There are costs borne by business of having in-house staff and replacing them: recruiting, interviewing, hiring and training are huge. CAP – the Centre of American Progress conducted a survey looking at replacement costs. The cost of a standard retail staff member, in terms of replacing one is 16% of their annual salary, or €4,348. Plus after an employer costs that money, you have to also run the risk of the employee leaving. Employee turnover is expected to be 10% this year, up from 7.5% in 2021. According to Derek McKay, Managing Director, Adare Human Resource Management (see more on this here). Or you could try our two week free trial? 

Plus there are also additional costs: the money spent on equipment they need to do their job, training, a location for them to work (a big issue with remote offices & covid decentralisation), taxes and benefits. As well as the cover required when they are on leave. Be that annual leave, sick leave, perhaps maternity or paternity leave and so on. Even little thing like whom answers the phone when your receptionist is on a break or lunch. There is a additional cost to all this as well. Be that organising cover or perhaps missing opportunities if you can’t source cover. And finally, how long does a receptionist normally stay in their position before moving on to another job? And then you’ve got to go through the process of finding, interviewing, hiring, and training another one? Or you could try our two week free trial? 

The Cost

What is the cost comparison? An in-house receptionist working standard hours 9am to 5pm, 1 hour for lunch, so 7 hours a day. With 20 days annual leave, works 232 days (252 working days in Ireland 2021), €117 per day, €16.73 per hr (1,624 hours per year). Versus our outsourced telephone answering services, 8.30am to 6.00pm, 9 1/2 hours a day, works 252 days per year (24/7 is available), €35 per day, €3.65 per hour (2,394 hours).

At its simplest, our service provides 47% more time for 22% the cost (by hour). We give time back to our staff to focus on their core work. 

Our Service

We offer a two week, no cost, no obligation, no risk free trial to all new prospective telephone answering customers. Why? To let them see the benefits of our outsourced telephone answering for themselves. The trial can be easily set up here. 

Our team of dedicated Personal Assistants become part of your team, thereby expanding your team, increasing manpower. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

 

Alternative Staffing – Modified Staffing – Varied Staffing 

At the moment many businesses are finding recruitment more difficult than in the past. Plus retention of staff is also proving harder. The service we provide at Kendlebell Naas, is easily accessed and we only charge for the work we do. In terms of Telephone Answering and Virtual Receptionist Services, we help businesses work smarter. More often than not saving money, increasing capacity for work and improving work life balance. Expand your staff without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? Why not let our team become part of yours? Rather than working harder, why not let Kendlebell Naas enable your business to work smarter? Plus we do offer a 2 week free trial for Telephone Answering too!

Staff that are overloaded, and constantly distracted are unproductive. Often staff have very limited capacity to do more, or if they do more their work suffers. Our services enable staff to work smarter with out distraction. Or if you have a bigger space to fill, we enable businesses to staff without increasing payroll, while only paying for the work done. 

How does it work?

Accessing the service is pretty straightforward, we provide you with a divert number. Which you can divert to, unconditionally or conditionally (if busy, if unanswered etc.). Some providers make this more difficult than others. If a client is having difficulty we are happy to liaise with their provider plus we also provide numbers ourselves. 

Our team of dedicated Personal Assistants then become part of your team, thereby expanding your team. We will answer your calls in your business name. Following your guidance on what to do with them; deliveries go there, new sale here, and so on. Whether you want call transferring or messaging. We point messages and calls in the right direction, plus we will kick the tyre kickers to touch! Plus we can also provide diary management and process payments, if you wish. This means you can work smarter, by focusing on core client. It is an old business adage: About 20 percent of your customers produce 80 percent of your sales (see more on this here). When you collaborate with us in Kendlebell Naas, aka KollaBorVation you get what you expect and more. 

One Team

One of our largest clients said of the service. “The quality of the service provide by the team in Kendlebell Naas has greatly enhanced our after sales package. Their PA’s work alongside our management and field service agents ensuring top class service. We have a very close working relationship with the staff including Tony Clarke which enables us to ensure our processes are fully controlled. We maintain a high level of customer satisfaction and continuous improvement – Kendlebell Naas are very much part of this.”

Results

These are the results that our team will deliver on.

No more:

• Tyre kickers! Yes, no more tyre kickers!
• Missed calls!
• Distractions, when you are trying to concentrate.
• Silent voicemails!

Enabling you to work smarter. 

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

 

Front of house/reception is a crucial role in many organisations. Often the first voice a prospective client, staff member or supplier hears will be that of a receptionist. Receptionists are like brand ambassadors, they don’t do any direct selling. But they can give the right first impression or the wrong one. As workplaces have changed particularly over covid, many businesses no longer opt for a front desk with dedicated staff. The approach can seem outdated and expensive. For some businesses, an in-house person might be essential, to physically meet visitors, handle the post, prepare a meeting room and so on. The services provided by Kendlebell Naas, enable companies to expand staffing without increasing payroll. But what are the realities of choosing a service solution vs recruiting an in-house staff member?

If an in-house receptionist is essential, when she/he is in holidays, what happens? Staff meet their own visitors and prepare the meeting room themselves? The post is handled by the office manager and a junior staff member? But who answers the phone? And if a in-house receptionist is not essential. Who answers the phone? This is where outsourcing to a virtual receptionist can be the perfect solution. There are many advantages, particularly when the right service is used and a long-term partnership is developed. 

In Action

What does using an outsourced receptionist/call answering service mean in action?

First Impression – calls will be dealt with in a friendly and professional way. And answered as directed by you. Calls will either be directed to the right person/departments. Or messages can be taken immediately and sent out by text, email or both. This creates the perfect first impression every time. 

Cost effective – outsourcing a receptionist rather than hiring can be highly cost-effective. The recruitment process and associated costs are removed. Along with overheads in terms of workstations and so on. Plus no one needs to train a new employee. Add on sickness and holiday cover, which is managed by the answering services. Saving clients hassle and inconvenience. 

Availability and flexibility – call answering can be put in place for the hours that benefit you. This means that a business can appear to operate extended hours vs an in-house receptionist. We operate 8.30am to 6.00pm, Monday to Friday as standard. In terms of flexibility, clients choose when they divert to a call answering service. Maybe it is after your main receptionist finishes for the day etc. A 24/7 service is also available.

Additional resource – when the CEOs personal assistant is away these calls can be handled too and anyone else’s! Call answering services have the capacity to cope with high volume traffic for short (or long) periods of time.

Free trial – Kendlebell Naas – offer a two week free trial for telephone answering. Enabling you to see the benefits of the service at no cost, no obligation and no risk. 

In many ways engaging our services should be viewed as a  “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.

Time: Kendlebell Naas vs Receptionist

In terms of available hours, our service vs a 9to5 in-house receptionist. We provide 2 1/2 hours more time a day, by finishing earlier, starting later and working through lunch. When annual leave is accounted for, an in-house receptionist works 232 days a year, we operate 252 days a year (as standard). There are certain unaccounted for costs/stresses our service removes. As mentioned above: recruiting, training, providing equipment, a location and so on. But simply in terms of hours, we offer 770 hours more vs an in-house receptionist, for 70% less. We provide 2,394 hours per year as standard vs. a full-time in-house receptionist working 1,624 hours. Presuming they have no sick days, funerals and general force majeure during the year. 

Our Services & Customisation

Kendlebell Naas’ provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.

Kendlebell Naas – The Perfect Answer.

Additionally see more blogs here, including Remote Working Toolbox, Voicemail a Dinosaur and Outsourcing for Small Business.